Windows 10: 3 Displays detected in Windows. When using remote desktop connection only displays on...

I have 3 monitors setup. 2x Acer V246HL monitors connected via Display port to Dell E-Port Replicator PR02X. Using Intel HD Graphics 4000. The 3rd monitor HP 24MH is connected via a USB travel dock by VGA. All monitors display correctly in Windows and can be used fine with multiple applications. As soon as I go to use a remote desktop connection for work it defaults to only a single monitor. I have triple checked that the remote desktop icon / profile has been configured with the tick box to 'Use all monitors for my connection' Despite this setting, it is only displaying on one monitor. I have

:)

 

Windows 10 - Remote Desktop Connection

Hi Lorraine,

I will certainly help you with the issue you are experiencing in adjusting the resolution on the remote desktop.

This issue might occur due to, when you first connect, Remote Desktop attempts to size the screen according to its default setting. You can adjust this setting within the Remote Desktop client. Adjusting the screen size allows
you to sculpt the desktop display size to better fit your computer's viewing area.

Please follow below mentioned steps to fix the issue:

Step 1: To change the size of the Remote Desktop window:

• 
  Open Remote Desktop Connection (RDC).
  
• 
  Click on the Options button located in the lower left-hand corner of the RDC window.
  
• 
  This will expand the RDC window to display 7 different option tabs.
  
• 
  Click on the Display tab.
  
• 
  In the display configuration section, slide the bar to the left or right to decrease or increase the size of the remote desktop session window.
  
• 
  Click the Connect button.
  

Or

Step 2:

• 
  Open the "Start" menu and type
  "mstsc" (in the search bar) and then press “Enter."
  
• 
  Click "Options”.
  
• 
  Click the "Display" tab.
  
• 
  Drag the slider bar left or right to
  reduce or enlarge the display resolution. The
  left-most position is the minimum resolution, while the right-most is a full-screen resolution.
  

Please get back to us, if are still facing issue in adjusting the resolution on the remote desktop.

Thank you.

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Microsoft remote display adapter

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are unable to update Microsoft remote display adapter of a remote computer.



In this scenario, we would suggest you to update the concern PC and it should install

August 30, 2019-KB4512941 as it addresses an issue that displays a black screen when you use Remote Desktop to connect to a machine running Windows 10, version 1903. Along with the Windows updates, please
update the display driver of the remote desktop.



If the issue persist after the update, then we would suggest you to uncheck the box beside Persistent bitmap caching in Remote Desktop Connection for the remote desktop.









Let me point you in the right direction, where you would get the appropriate help for this issue. I would suggest you to post your query in

TechNet forum, where we have experts and support professionals who are well equipped with the knowledge on Remote Desktop connection to assist you with the appropriate troubleshooting steps



Aditya Roy

Microsoft Community – Moderator