Windows 10: Why are the files I selected not sending to my iphone?

I have the Link to Windows app and I have my blue tooth on, whenever I press “My Phone” on my laptop it says it sent, but when I check my receive files there’s nothing.

:)

 

Connecting my iphone

Hi

Welcome to Microsoft community.

Connecting your iPhone to your new Microsoft Surface Laptop should be a straightforward process. If your laptop is mistakenly recognizing your iPhone as an Android device, here are some steps to resolve the issue:

Step 1: Install iTunes

1. Download iTunes:
   
   • Go to the Apple iTunes download page and download the latest version of iTunes for Windows.
     
2. Install iTunes:
   
   • Run the installer and follow the on-screen instructions to install iTunes on your Surface Laptop.
     
3. Restart Your Computer:
   
   • After installing iTunes, restart your Surface Laptop to ensure that all drivers and services are correctly loaded.
     

Step 2: Connect Your iPhone

1. Connect via USB:
   
   • Use the official Apple USB cable to connect your iPhone to your Surface Laptop.
     
2. Trust This Computer:
   
   • On your iPhone, you should see a prompt asking if you trust this computer. Tap Trust and enter your passcode if prompted.
     
3. Open iTunes:
   
   • Open iTunes on your Surface Laptop. It should recognize your iPhone correctly.
     

Step 3: Check Device Manager

1. Open Device Manager:
   
   • Press Win + X and select Device Manager.
     
2. Locate Your iPhone:
   
   • In the Device Manager, find Portable Devices. Your iPhone should be listed here as Apple iPhone.
     
3. Update Driver:
   
   • If it’s listed incorrectly (e.g., as an Android device), right-click on it and select Update driver. Choose Search automatically for updated driver software.
     

Step 4: Reinstall Apple Mobile Device USB Driver

1. Manually Install Driver:
   
   • If the automatic update does not work, you can manually reinstall the Apple Mobile Device USB driver:
     
     • Disconnect your iPhone.
       
     • Close iTunes.
       
     • Reconnect your iPhone.
       
2. Open Device Manager Again:
   
   • In Device Manager, right-click on the incorrectly listed device and choose Update driver.
     
   • Select Browse my computer for driver software.
     
   • Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
     
   • Select usbaapl64.inf or usbaapl.inf (depending on your system architecture) and click Open.
     

Step 5: Use the "Your Phone" App

1. Open "Your Phone" App:
   
   • Windows 11 includes the Your Phone app, which allows you to connect and manage your phone. Open Your Phone from the Start menu.
     
2. Set Up Your Phone:
   
   • Follow the prompts to set up your device. Make sure you select iPhone during the setup process.
     
3. Link Your iPhone:
   
   • Follow the instructions to link your iPhone. This may require downloading the Your Phone Companion app from the Apple App Store and signing in with your Microsoft account.
     

Step 6: Troubleshoot USB Connections

1. Try Different USB Ports:
   
   • Try connecting your iPhone to different USB ports on your Surface Laptop to see if it makes a difference.
     
2. Check USB Cable:
   
   • Ensure that you are using a genuine Apple USB cable. Sometimes third-party cables can cause connectivity issues.
     

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

iPhone to pc Bluetooth

Hi DianeFrigon,

Thank you for writing to Microsoft Community Forums



You may want to answer these questions to get more clarity on this issue:

1. Are you getting any error message?
   
2. Have you made any changes to the computer prior to the issue?
   
3. Did you try paring Android mobile to PC?
   

I suggest you to follow the below steps and check if it helps.

Step 1:

Turn on Bluetooth on your iPhone which you link to pair on Windows PC.

Note: Turn on Bluetooth on iPhone, tap settings, tap Bluetooth, and then turn on Bluetooth.

1. Open settings on Windows 10 PC
   
2. Select Devices and select Bluetooth
   
3. Below Manage Bluetooth devices select, turn on the Bluetooth option.
   
   
4. Windows 10 will start searching for Bluetooth devices, in few seconds, your IPhone name will appear in manage Bluetooth devices sections.
   
5. Click on pair button
   
6. It will prompt for the passcode on Windows 10 PC
   
7. Check whether passcode is appearing on your IPhone
   
8. Click Yes button on your PC, and then tap pair option on your IPhone to pair with Windows 10 PC via Bluetooth.
   

Hope it helps

Let us know if you got the help you needed by clicking Yes Or No.



Mithin EJ

Microsoft Community- Moderator

 

File History Selections NOT Listed in Restore Files

Hi Xam,

You may send us the PDF files using OneDrive Shared folder. To send files using OneDrive, follow the steps below:

• Go and sign in to
  OneDrive.com.
• On the left hand corner, select Shared.
• Drag and drop the PDF files you want to provide.
• Provide us with the link of the Shared website.