Windows 10: Microsoft account doesn't exist but it does exist.

Discus and support Microsoft account doesn't exist but it does exist. in Windows 10 Software and Apps to solve the problem; I'm trying to sign into my Microsoft account so I can load into the Minecraft launcher, but it keeps saying that the account doesn't exist. I try... Discussion in 'Windows 10 Software and Apps' started by Ivan Patiag, Apr 21, 2025 at 3:47 AM.

  1. Microsoft account doesn't exist but it does exist.


    I'm trying to sign into my Microsoft account so I can load into the Minecraft launcher, but it keeps saying that the account doesn't exist. I try creating a new one with my same email and then it tells me it does exist. When I tried to use a different email, it says that it couldn't sign me in. However, I was able to sign into my Microsoft account from the Minecraft website. I tried searching the web for answers but couldn't find any solution. I even tried to recover my account yesterday, but nothing happened since. Hope there is a solution.

    :)
     

  2. Microsoft Teredo Tunelling Adapter doesn´t exist

    My teredo tunneling adapter is non-existant on my pc, I´ve tried adding it by legacy hardware but it wasn´t there, I've set DisabledComponents to 0, it doesn´t show up when i view hidden devices and there´s no download for this driver apparently, I´ve
    tried a lot of solutions and nothing has worked for me.

    Please help me, i can´t play multiplayer games with my friends and neither use party chat on the Xbox App.
     
    carlosrdz117, Apr 21, 2025 at 3:55 AM
    #2
  3. Microsoft account does not exist error - but it does exist...

    Another example of my confusion:

    Step 1: Windows/Start button is pressed in the bottom left.

    Step 2: Above "Power", "Settings", "Pictures" and "Documents" is my account/email address that I'm currently using to post this question with (which also is the Microsoft account I have my 365 subscription tied to). I click on my account with my personalized icon.

    Step 3: Above "Sign out" and "Lock" is "Change account settings" which I click.

    Step 4: I'm brought to "Your info" which has my personalized icon, correct email address, listed as the administrator too. I select "Manage my Microsoft account" and am taken to account.microsoft.com and logged in to the same correct email/account. I can see on this page my 365 family subscription is still active and fine.

    Step 5: I go back to the "Your info" pop up settings window and below "Manage my Microsoft account" is another link to "Verify", of which I click.

    Step 6: The small Microsoft Sign in window appears with prepopulated text saying that the same exact email address that I'm signed in on my computer using, (of which has active 365 subscription and has no issues seen on account.microosft.com when I log in) doesn't exist. The exact text is as follows and red: "That Microsoft account doesn't exist. Enter a different account or get a new one."

    Step 7: When trying to re-enter the same email address, and clicking "Next" in the bottom right of the window, the red text persists that the account doesn't exist.

    I can't comprehend how my correct email address which has Microsoft subscriptions simply can't be found or 'doesn't exist'.

    Apologies for the long-winded questions, but I'm trying to be as thorough as possible so that anyone can review this and hopefully have a better understanding of the issues I'm having. I'm getting a bit desperate to have this sorted out and any solutions would be extremely valuable to me.
     
  4. Nikhar_K Win User

    Microsoft account doesn't exist but it does exist.

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



    However, it would be great if you can help us with the details requested below:



    • Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
    • Are you facing this issue only on a particular computer or on every computer?


    Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
Thema:

Microsoft account doesn't exist but it does exist.

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