Windows 10: Touchchip Fingerprint Scanner driver for Surface Pro Windows 11

Hi,On the desktop PC, it's functional. I can see Touchchip Fingerprint Coprocessor WBF2 advanced mode: HID Global 2.0.2.427On Surface Pro, it can't find the driver. I manually installed the above driver and had to force it in Device Manager. But it's not working -- Settings -> Fingerprint Sign In setup freeze.Where can I find driver?Thanks

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Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint reader missing from log-in screen on Surface Pro 4

Hi Van,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about fingerprint reader on the your device, do le us know the following to assist you better with this issue:

• Have you made any changes to the device(Hardware/ Software) prior to this issue?
• Have you connected any other external devices to your Surface Pro 4?
• Are you using PIN on the logon screen to log-in to your device?

I suggest you to refer to the below post and check if your issue matches with the same. If so, try the troubleshooting steps mentioned by
RobertBrindle on November 10, 2015 and check if it helps to resolve the issue.

Surface Pro 3 with Surface Pro 4 Keyboard with Fingerprint Reader


Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you.

 

Fingerprint scanner

I updated windows, now my fingerprint scanner doesn't work. I tried everything help suggested. The fingerprint scanner just doesn't do anything anymore.