Windows 10: how do I open clipchamp?

When I try to open clipchamp it says it will "be ready soon" but it goes white, shows the clipchamp logo, and sits there doing the animation indefinitely.

:)

 

"Edit With Clipchamp" and Open With Clipchamp no longer properly open the piece of media in Clipchamp

Hello TreyDavis3,

Welcome to the Microsoft Community, it's an honour to help you.

I understand that you are unable to open media files in Clipchamp, based on your description, it seems that you have also tried some options, very much agree with your troubleshooting solution, in order to better help you, I would like to know more about it with you:

• In order to help you better, I'd like to know more about it. What is the format of the media file you tried to open?
  
• Does Clipchamp give you any error messages or prompts when you try to open a file via File Explorer or when you open a media file?
  
• Do you have any other video editing software installed that may be affecting file associations?
  

Based on your description it seems that you are using the client version of Clipchamp, (if my understanding is wrong, you are welcome to correct me at any time) we suggest that you try to log in with the web version of Clipchamp first to see if you are able to open the files:Quick and easy video editor | Clipchamp

So that we can troubleshoot if it's an account issue.

Based on your description, it seems that you have already sought help from Clipchamp, if you haven't tried the Clipchamp support options below, you can also refer to this article to post your feedback to Clipchamp:

Clipchamp Support - Microsoft Support

We look forward to hearing back from you. Please feel free to let me know if you have any further updates, thanks.

Best regards



Isabella-MSFT | Microsoft Community Support Specialist

 

Clipchamp not working.

Hello! Mikel Marcos-Santamaria

Thank you for posting in Microsoft Community

It seems to me that you’re experiencing issue with Clipchamp. Just to set proper expectation as I am only for Office, Outlook and OneDrive concerns and we have a dedicated team for this specific program Clipchamp while I am here I will do my best to help you with your concern. If we need further assistance with your concern we will let you know.

Allow me to ask:

1. What error message are you getting?
   
2. Can I ask for a screenshot of your concern?
   
3. Is this happening to other devices, browsers, and networks?
   

If you’re encountering issues, here are some steps you can try to resolve the problem:

1. End Task and Relaunch:
   
   • Press Ctrl + Shift + Esc to open the Task Manager.
     
   • In the Processes tab, right-click on Clipchamp and select End task.
     
2. Repair or Reset:
   
   • Go to Settings (press Win + I) and choose Apps.
     
   • Find and click on Clipchamp, then select Advanced options.
     
3. Close Unnecessary Programs:
   
   • Close any other unnecessary programs on your PC that might interfere with Clipchamp’s performance.
     
4. Try using another device:
   
   • Try using another device and check if the issue persists.
     

Give these steps a try, and hopefully, Clipchamp will be up and running smoothly again! I hope it helps!

Thank you,

Vince

Microsoft Community Moderator

 

Clipchamp won't open vertical files

Hi Mark,



Thank you for writing us here in Microsoft Community.



I would like to set your expectations ahead that Clipchamp is a third-party video editing software developed by Clipchamp Pty Ltd. Nonetheless, I would be more than glad to extend a helping hand for you.



To troubleshoot this issue, I would recommend in trying the following steps:

• Temporarily disable installed Antivirus or VPN program
  
• Convert the File: If the video files are not loading at all, you can try to convert them again to mp4 using a video converter tool, save the converted file versions, and then add them to your Clipchamp project.
  
• Check for Updates: Make sure that your Clipchamp application is up-to-date. You can do this by opening Microsoft Store, clicking on Library, and then clicking on Update Clipchamp or Update all
  
• Check for System Updates: Select Start > Settings > Windows Update. Select Check for updates. Install any available and pending updates and restart your device
  
• Run System File Checker (SFC) and Deployment Image Servicing and Management (DISM): These tools can check for any system errors and corrupted files. Here's how to do it: Press Win + R, enter “cmd,” and click OK to open Command Prompt. Type the command “sfc /scannow” and press Enter to initiate the scan. Once finished, restart your computer and launch Clipchamp to check.
  
• Press Start Menu then search Clipchamp Right click it then select App setting > Advance options > Click Terminate > Repair > Reset and Uninstall Clipchamp > Open Microsoft Store then search Clipchamp
  Click Install
  
• Check for optional driver updates of Windows 11: Go to Start Menu > Settings > Windows update > Advanced options > Optional updates > Put check mark on each driver updates > Apply > Restart computer > Check ClipChamp
  

Should issue persists, please contact the Clipchamp support through this link: How to get in touch with Clipchamp support - Microsoft Support



I trust that the information I have shared will be useful for you.



Yours truly,

Bryll

Microsoft Community Agent