Windows 10: How do i fix: HyperX - Cloud II Core Wireless Headset that stopped working after windows...

I am on windows 11 home, and yesterday i just updated windows to version: 10.0.26100 build 26100. running on an msi laptop, model and driver page listed in the links below.After this windows update my headset stopped working. I have done everything i can to try to make it work again. I used device manager to uninstall the headset, audio source, microphone, everything and installed it again. this did nothing.then i tried rolling back the headset driver to a previous version, this was not an available option so this did nothing.then i tried pairing the headset to the dongle again, and this did n

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HyperX Cloud Stinger Mic Is Not Working

Hi there! I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

You try this options to fix the issue:

Fix #01: Check your connections

The first and the most simple cure to your problem is to check your connections. Many times the connection is loose or the microphone is not plugged in properly which leads to mic failure. Check and fix the loose or hanging microphone connected to your device
to solve the issue in no time.

Fix #02: Enable audio devices

Your HyperX Cloud Stinger mic may not be working because your audio devices are disbaled. You can enable them from audio settings on your device. Simply go to your audio settings and enable the mic and speakers from there. Make sure they are not muted or the
volume is not too low, which might make you think that the mic or speaker is not working.

Fix #03: Set HyperX Cloud Stinger mic as the default device

Maybe your HyperX Cloud Stinger mic is disabled or not set as the default device on your computer. You can easily re-enable it and set it as the default device as follows:

-Press Win+R key to bring up the Run dialog, then type “control” and press Enter.

-In Control Panel, select Large icons from the View by drop down menu in the top right corner.

-Click on Sound.

-Click the Recording tab, then right-click on any empty place inside the device list and select Show Disabled Devices.

-Right-click the Headset Microphone and select Enable. Then right-click it again and select Set as Default Device.

Fix #04: Update your headset driver

The mic on your HyperX Cloud Stinger headset won’t work if you are using wrong or outdated driver. So you should update the driver to see if that’s a problem for you. Follow these steps to do this:

-Open the Sound window following the first three steps from the above Fix #03.

-Go to the Playback tab, right-click on your headphones and select Properties.

-Click on the Properties button in the Controller Information section.

-Then click Change Settings.

-Click the Driver tab and select Update Driver.

-Let the Windows Search automatically for updated driver software.

Once you’ve updated the driver for your HyperX Cloud Stinger headset, restart your computer. Then check to see if the microphone is working.

Fix #05: Reset/reinstall Windows

If the issue persists, chances are your operating system has corrupted files or configurations that are preventing your headphone’s mic from working properly. You can reset or reinstall Windows to solve this problem. Remember to back up your computer first
to help avoid any data loss.

Once the Windows is reinstalled on your PC, reinstall your headset and see if it fixes the problem for you.

In case the mic on your HyperX Cloud Stinger headset still isn’t working, it’s probably a hardware issue.

Hope this information helps

Sincerely,

Louie

 

Kingston HyperX Cloud Flight Wireless Gaming Headset Pictured

Kingston showed off its new HyperX Cloud Flight wireless gaming headset. This is the company's first wireless gaming headset, and has a design focus on light weight, so your neck can cope with extended periods of gaming with a headset that has batteries. It has a slightly chiseled design compared to the original HyperX Cloud, and loses unnecessary bulk unless it serves a function. The company assures 30 hours of usage on a full battery charge. Kingston speaks of audio performance rivaling its wired siblings, thanks to its 50 mm drivers. Slated for mid-January, the HyperX Cloud Flight is priced at USD $159.99.

 

Windows 10 update for HyperX Cloud II Gaming Headset

I made an account just to describe my similar situation. It could possibly apply to some of you who haven't gotten your mic to work yet:

• I bought a HyperX Cloud headset (the one without the soundcard).
• After two months the microphone randomly stopped working after not being used for a week. Headset played sound normally.
• Tested and checked a lot of things - turned out the microphone worked fine, but the cord coming from the headset to the dongle was the problem.
• Reported the product as defective to my local store and they confirmed my suspicion and replaced the device.

But it's not where it ends.

• I now have HyperX Cloud 2 with the soundcard after trading headsets with my boyfriend.
• In the SAME EXACT fashion the microphone stopped working again on a completely different headset.
• Tested it again and it's THE SAME ISSUE. The cord coming from the headset is defective, mic is actually fine.
• I emailed the manufacturer and they said to mail them the device, which I'll be doing in the next few days. (update: Kingston replaced the headset and sent me a new one)

I'm certain that this is a type of manufacturing error because this is absurd. I take good care of my equipment and have never experienced things randomly dying on me like this.

So if you haven't yet found a solution, consider testing the microphone on its own (after checking if it isn't muted or disabled) by plugging it straight into the jack on your computer, try it on different machines and if you have a friend with the same
headset, change the mic and test everything with theirs as well.

EDIT:

For reference I've always used Win 8.1 and my boyfriend was on 8.1 and Windows 10. I had these issues, he never did.