Windows 10: New laptop won't connect to Dropbox and the Dropbox support believes it's Microsoft...

I recently got a new laptop and downloaded the Dropbox app on it. When I try to access documents that I saved on a previous laptop, I get a message saying, "Make sure Dropbox is running on your PC, then try again". I tried to work with Dropbox helpdesk, but they believe it's a security issue from Microsoft. I followed their instructions to ensure the Dropbox app was allowed to access my files. And it is showing that permission has been granted for Dropbox. Yet my Dropbox cannot connect. Please help me! It would be great if someone could walk me through what the possible issues could be and how

:)

 

New Dropbox folder

Hello,

Welcome to the Microsoft Community.

• What is the exact issue you are facing with?

If you are facing any issues with Dropbox, I suggest you to post the query on Dropbox forums for further assistance.

Refer to the below link.

Dropbox Help Center - How to use Dropbox

For any query related to Windows Operating System, feel free to post on Microsoft Community. We will be happy to assist you.

Thank you.

 

Deleting Dropbox

Hello Donna,

As you are issue is concerned to deleting the Dropbox, we will help you with this issue.

• Do let us know the complete error message/ error code of this issue?
• Are you referring to Dropbox icon/ application on Windows 10?

If you are referring to Dropbox app on your device, try the below steps and check if it helps.

Step 1: If the Dropbox is preloaded on your desktop:

• Click Start.
• Click Settings.
• Click System.
• Click Apps & features.
• Select Get Dropbox or Dropbox X GB from the application list, where "X" is the amount of space corresponding to your promotion.
• Click Uninstall.

Step 2: If the Dropbox is a desktop app follow:

• Press Windows + X, click on Control Panel.
• Under Programs, select Uninstall a program.
• Select Dropboxfrom the list of programs, and click Uninstall.

Hope it helps. Provide us additional information if you are still facing the issues with deleting the Dropbox program on your device.

Thank you.

 

Dropbox Sync Issue

Hi, I had installed dropbox on my laptop and it had been syncing my folders correctly. But ever since I went home and came back, it's been not synchronizing anything that I change in the folder, and I didn't know what to do. I checked my firewall settings, disabled it, went to dropbox unlinked and relinked my laptop, reinstalled dropbox multiple times, even created a different account on my other email address but it still didn't work. It was still not syncing the folder at all. So I went to my program files folder and it's been recording this error consistently one after the other:

Python WNDPROC handler failed
Traceback (most recent call last):
File "arch\win32\tray_icon.pyc", line 200, in on_timer
File "arch\win32\tray_icon.pyc", line 300, in show_menu
pywintypes.error: (0, 'SetForegroundWindow', 'No error message is available')

So I was wondering if anyone would be kind enough to help me fix my dropbox. Thanks!