Windows 10: ClipChamp does not detect new projects

Hi,I an using Clipchamps and had a crash in a new project. When I started Clipchamps back up, the project was not appearing in the list of available projects. When I create a new project, I can work on it but if I close, it will not appear either. I have checked both the browser and desktopwhere I was originally working app and the behavior is the same in both. The projects do appear in Onedrive and the have the clipchamp file, and I have tried to reset and repair multiple times. Does anyone have any suggestions?

:)

 

Cannot see my project on timeline in Clipchamp

Hello,

I'm having issues with losding my project in Clipchamp.

I've had contact with someone via Microsoft chat earlier today about this topic and he send me to Microsoft Tech Support.

My project won't load entirely, inly the imported files are shown in my project. Besides that, the issue is that I'm afraid that all my made progression is now lost and I have to start all over again. All of a sudden was this problem. No further accidents were happenening earlier with Clipchamp

Is there any way i can recover the project and getting my progressed files back or know were Clipchamp has stored them?

• Its a 2 hour movie I'm making
  
• It happens suddenly while I'm making the project
  
• I had tried for at least hours of troubleshooting and nothing seems to work for me
  
• I have had contact earlier with a person from Microsoft but he couldn't help me further.
  

Moved from Dutch to English

 

Clipchamp project won't open any more

Hi Jason, I'm John D, and I am happy to help you with this.

I'm sorry to hear that you and your son are experiencing trouble with the Clipchamp project. I understand how frustrating it can be to encounter issues after spending so much time and effort on a project.

You mentioned that you've already tried several troubleshooting steps, such as rebooting, repairing the app, and updating Windows. While these are good initial steps, I recommend reaching out to Clipchamp's customer support team for further assistance. They may be able to provide specific solutions and further insights on the issue.

Additionally, I found a Microsoft article that explains what to do if your Clipchamp project or assets aren't loading. This article may be helpful to you as well. Here is the link: https://support.microsoft.com/en-gb/topic/what-....

Please let me know if you have any further questions or concerns. I'm here to assist you in any way I can.

Best regards,

John D.

Independent Advisor

 

Clipchamp project won't open any more

My son spent 10+ hours working on a school trip video project, and it's about 25 minutes long. Everything was working fine until yesterday when he tried to open it, and it won't open. A small circle over the project spin and spins for about one minute, then stops. No error, no prompt to the user of any kind, no indication of what the issue is. It just won't open. This is on Windows 11.

Things we've tried:

1) Rebooting (multiple times)

2) Restarting Clipchamp multiple times

3) Going into settings and Repairing the app

4) Starting a new project; everything works fine

5) Windows Update has been done

6) All other running programs have been shut down

I suspect that Clipchamp isn't well-tested with larger (20+ minute) video projects. The question is does anyone know how to open a project once it's in this state?