Windows 10: Microsoft Professional Support pay-per-incident: unable to purchase Pay-per-incident from...

Hi,I wanted to open a ticket a Microsoft Professional Support Pay-per-incident ticket but the option to purchase a pay per incident plan.It just says: We encountered an issue while retrieving your data. Please click here to try again or call in your support request.Note: I am using a personal account which is not linked to an Azure AD organization.How do I purchase the pay-per-incident plan and open my ticket.

:)

 

Microsoft support for business buy single incident

I'm trying to buy support for a single incident for Microsoft support for business. I can select my country from the list of countries where I want to receive support. However, when I go to put in payment information, it won't let me change the country for
the credit card billing address from the United States.

How can I purchase an incident without a US credit card?

Thank you for your help,

David

 

Tax Calculation was unsuccessful when purchasing Single Incident Support

Hello,

I'm usually a calm and collected professional, but at this point I'm close to losing it.

I'm trying to purchase a Single Incident (Business hours Support) from Microsoft services hub. However, when it comes to payment, I receive the message "Tax Calculation was unsuccessful". therefore, I cannot proceed with the purchase.

I have created two fresh Microsoft accounts and tried two different cards. Both cards have enough funds on them, but each time I receive the same message. I have tried this on three separate days as well.

I've rang the support phone number for the UK, however, my issue is not with a product as per se, so the automated system has no idea where to direct me when I mention "Single Incident support". Instead, I've tried going for a generic product e.g. Windows Server 2019, but it tells me to seek help online due to not having a case number. Which then leads me back to the service hub.

I'm pulling my hair out here. Please just take my money Microsoft!

Any help is greatly appreciated:

*Note: Even when creating this question, none of the product choices match my question/problem surrounding purchasing an incident support package.

 

Windows 10 Pro keeps losing activation. Microsoft wants me to pay to see if they can fix it.

The callback was through the Microsoft support pages, not third party sites.

The thing they pointed me to was this

Microsoft Professional Support (pay-per-incident): FAQ - Microsoft Support

It is not fake.