Windows 10: Surface Arc Mouse - going wrong direction. Help?

I recently purchased a Surface Arc Mouse for my Surface Laptop 5 running on Windows 11 Enterprise. The mouse goes up when I move it down and vice versa and left instead of right. I have tried deleting the drivers and reinstalling the mouse. This issue is the same when I have my laptop on its own or plugged into the second monitor. Any suggestions before I just return it?

:)

 

Surface Arc Mouse (2017) Stopped Working

Hello Melchizedek,

My current build is Windows 10 Version 1703 (OS Build 15063.483).
I tried all the troubleshooting you suggested below and although it indicates that my Surface Arc Mouse is “Connected” it still does not work.

Thanks,

Iver

 

Surface Arc Mouse (2017) Stopped Working

Hello Iver,

For us to better assist you, confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

Furthermore, we recommend performing the suggested workarounds on this
article
on how to troubleshoot performance issue with Surface Mouse and Microsoft Surface Arc Mouse. Also, try to download the
Arc Touch Bluetooth Mouse
app from the Windows Store to help you configure the device easily.

We look forward to your response.

Regards.

 

Arc Bluetooth mouse not working properly with Surface 3

Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

Below steps worked for me:

• Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
• Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
• Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

Everything works fine again.