Windows 10: My keyboard trouble shooter is no longer on my computer to see why certain keys are no...

I have a Dell Inspiron 13 on Windows 11.I have restarted, removed the keyboard, and restarted, but that didn't work either. The keys are clean and have had no physical damage.Everything I see suggests running the troubleshooter first, but it isn't available on this model.Please help, as this is only a few years old.

:)

 

Windows 11 Keyboard trouble-shooter is missing

I am having issues with my 2023 ASUS Zephyrus Duo laptop crashing (no BSOD just a reboot) and then the built in keyboard no longer working.

The first recommended step is to run the Keyboard troubleshooter in "Additional Troubleshooters", however "Keyboard Troubleshooter" is not listed.

In System> Troubleshoot > Other trouble-shooters

I have:

Most Frequent

Audio

Network and Internet

Printer

Windows Update

Other

Background Intelligent Transfer Service

Bluetooth

Camera

Program Compatibility Troubleshooter

Video Playback

Windows Media Player

So my question is why is the keyboard troubleshooter not listed and how can I get it installed.

I have performed an in-place repair of Windows 11 but the problem persists.

OS build 22621.2134 Windows 11 Home 22H2

Thank you.

 

Certain keys on the keyboard are not working properly.

Hi Russell,

Thank you for posting your question in the Microsoft Community.

I understand that certain keys on the keyboard are not working properly on the pc. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  Have you performed a full pc virus scan on the system recently?
  

Suggest you to launch the on-screen keyboard to check if the issue persists.

Follow these steps to launch the On-screen keyboard:

• 
  Press “Windows key + R” to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Also suggest you to install any pending Windows updates on the pc to check if that helps.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Further, you may also boot the computer in a clean boot state and check if the issue persists. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the system.
These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows: (Applies to Windows 10)
How to perform a clean boot in Windows - Microsoft Support

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

 

Windows 10 hardware and system trouble shooter

All Windows Trouble shooter states is that "there maybe a problem with my audio device" what do I do next to trouble shoot my audio device?