Windows 10: Family control app querey

Discus and support Family control app querey in User Accounts and Family Safety to solve the problem; Do I have to make an account on my child's personal laptop as an admin and switch him to standard to be able to monitor him. Or if I already have a... Discussion in 'User Accounts and Family Safety' started by Nouran Hafez, Apr 3, 2025 at 2:37 PM.

  1. Family control app querey


    Do I have to make an account on my child's personal laptop as an admin and switch him to standard to be able to monitor him. Or if I already have a Microsoft account I can monitor him given that I have to change his account type to standard?

    :)
     
    Nouran Hafez, Apr 3, 2025 at 2:37 PM
    #1
  2. Junaid_A Win User

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
  3. Carlo Fer Win User
    Surface Family Controls

    Hello
    BarnabyKeogh,


    You should not encounter this problem if you have a Microsoft Account that is tagged as an adult. To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:


    Make sure you're signed in with your Microsoft account to
    account.microsoft.com/family
    .

    For more information about troubleshooting issues with family features, please see this
    forum article
    created by Daniel Strommen [MSFT].

    If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.
     
  4. Ian Ser Win User

    Family control app querey

    Windows 10 Family Safety is blocking my browser!!!

    Can you confirm if you are out of the Family Safety feature on your parent's account on this
    link? If you've confirmed that you're no longer on the list of monitored child accounts, we suggest deleting the Family Safety folder. Here are the steps:

    • Press Windows key + E on your keyboard.
    • On the address bar, type this address C:\ProgramData\Microsoft\Windows\Parental Controls and press
      Enter.
    • Delete all contents of the Parental Controls folder.
    • Restart and see if the issue is resolved.

    Let us know how it went for you.
     
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