Windows 10: My fingerprint scanner is not registering

It is saying that the function isnt available because it couldnt find a fingerprint scanner compatible with Windows hello fingerprint ,I have tried restarting and shutting down and its been more than 24 hours since this occured prior to this it worked fine

:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint scanner

I updated windows, now my fingerprint scanner doesn't work. I tried everything help suggested. The fingerprint scanner just doesn't do anything anymore.

 

Credentials cannot be verified with fingerprint scanner after latest windows update May 2017

Hi

Thanks for replying. I have gone to the article you suggested. It says the following:

This issue occurs when one of the following conditions is true:

• Your fingerprint is not registered with an account on the computer.
• There is no Windows password for the Windows account.

Neither of these conditions are true for my laptop.

Therefore I still cannot use the fingerprint scanner to log on.

Any more advice?