Windows 10: MX Brio webcam not working with Windows Hello Facial Recognition

I just bought a Logitech MX Brio 4K Ultra HD web camera so I can use Windows Hello Face option to log in. The camera works but Windows is stating the option unavailable because a compatible camera can't be found. The MX Brio is Hello compatible I am looking for suggestions to remediate. Thank you

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Logitech BRIO webcam

Does anyone have the Logitech BRIO webcam?

If so, how well does Windows Hello facial recognition work with it for you?

My old Creative/Intel Realsense F200 webcam died on me, and was looking at this one for a replacement.

 

can i use my logitech brio m501 for windows hello

Hi, I am Dave, I will help you with this.

Windows 11 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability

The specifications on the Logitech website for the Logitech Brio m501 webcam indicate it is a standard webcam that does not have Infrared capability and so it is not compatible with Windows Hello Facial Recognition.

 

Facial Recognition (Windows Hello)

Hi Jawad_M,

I am Dave, an Independent Advisor, I will help you with this . . .

Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability

The Mi Notebook Pro laptop has a standard 720p (HD) webcam and does not have an Infrared sensor, and so, it is not Windows Hello Facial Recognition compatible, I am sorry.