Windows 10: I cannot log into my Asus zenbook. I have tried resetting my Microsoft password and the...

I cannot log into my Asus zenbook. It says I need a pin. I put it in and doesn’t work. Then says I need a challenge phrase. I tried holding shift key and restarting. Does not work. Also reset passwords on Microsoft and does not work. Please help

:)

 

How to reset Windwos 8 Password?

Change or Reset Your Password in Windows - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Unlock an ASUS Zenbook 14X

Hello, Brad Wellington



Welcome to the Microsoft community.

If you've forgotten your PIN for your ASUS Zenbook 14X and face recognition is not working, here are some of my suggestions you can try to see if they can help you avoid resetting your system:



1. Recovery Options: If you previously set up a Microsoft account to sign in to your ASUS Zenbook, you may be able to reset your PIN online. visit the Microsoft account password reset page on your other device, enter your email address, and follow the instructions to reset your PIN.



2. Safe Mode: You can try booting your ASUS Zenbook into Safe Mode. To do so, turn off your computer and then turn it back on. After booting, hold down the "Shift" key while clicking "Restart" in the power options menu. This will direct you to "Advanced Boot Options". From there, select "Troubleshooting" > "Advanced Options" > "Startup Settings" and click "Restart". Once the computer has restarted, select "Safe Mode with Networking". Once you are in "Safe Mode", you will be able to log in with your regular password instead of a PIN.



3. In addition you can follow the steps explained in this discussion to create a new local account on your computer, without connecting it to a Microsoft account or using a password. This process doesn't need an internet connection:

Locked out of PC by Windows 10 - The fix is here! - Microsoft Community

Just remember to put utilman.exe back where it belongs after.

You can give us feedback on your results and we will provide you with further instructions.

Thank you for your time and effort to work on this topic.



Best wishes



Bobhe | Microsoft Community Support Specialist

 

Asus Zenbook device locked out of Microsoft account and deleted, can't login now.

Lately, my Microsoft account has some weird activity. My Minecraft account is linked to this Microsoft account and I just got hacked in Minecraft. So, I tried to lock and delete the devices logged into this Microsoft account. Then I locked out and deleted my laptop device(Asus Zenbook) which resulted in not even having access to the computer(Pin password not the same, couldn't login the laptop). I'm trying to register this laptop again, but after giving the Microsoft system the serial pin to the Asus Zenbook, the system couldn't recognize the serial pin. What should I do?