Windows 10: I AM UNABLE TO OPEN MICROSOFT SOLITAIRE ON MY CHROMEBOOK, UNABLE TO REPAIR WITH GOOGLES...

I HAVE A CHROMEBOOK. HAVE USED MICROSOFT SOLITAIRE FOR YEARS. NOW FOR SOME REASON OVER THE LAST MONTH, I HAVE BEEN UNABLE TO PLAY ON MY CHROMEBOOK. HOWEVER, THE OTHER MICROSOFT GAMES I USE OPEN JUST FINE. CHECKED GOOGLE REQUIREMENTS AND UNABLE TO FIX WITH THEIR INSTRUCTIONS. HAVE UNINSTALLED AND INSTALLED NUMEROUS TIMES. CAN PLAY FINE ON MY TABLET, JUST NOT ON MY LAPTOP. WHAT ELSE CAN I DO TO FIX THIS PROBLEM

:)

 

Unable to access Microsoft Solitaire Collection

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how frustrating it is when you are unable to access
Microsoft Solitaire Collection
from Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
• What is the complete error message?
• Do you have any non-Microsoft antivirus program installed?
• Are you aware of any recent changes on the PC prior to this issue?

In this scenario, we would suggest you to perform all the steps sequentially and check if you are able to access Microsoft Solitaire Collection.



Step 1: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows
Store apps > Run the troubleshooter.



Step 2:
Reset App

1. 
   Press Windows + I
   key to open Windows Settings.
   
2. 
   Click on
   Apps and select Apps & feature from the left pane.
   
3. 
   Scroll and look for the Microsoft
   Solitaire Collection app.
   
4. 
   Select the app and click on Advanced option.
   
5. 
   Click on Reset and once you see a tick mark, then relaunch and check.
   

Step 3: Uninstall app using Power shell command

1. 
   Press Windows + X key and select
   Windows PowerShell (Admin).
   
2. 
   Copy and paste this command, then press enter:
   Get-AppxPackage *solitairecollection* | Remove-AppxPackage
   
3. 
   Close the PowerShell command and restart the PC.
   

Step 4: Reset the Windows Store Cache: Press the Windows
Logo Key + R to open the Run
dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 5:
Install Microsoft Solitaire Collection

Once the PC restarted, then go to

Microsoft Store to download and install Microsoft Solitaire collection.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

Why wont my Microsoft Solitaire Collection open

Hi,

As you are unable to open the Solitaire game, I would like to ask some questions to narrow down the issue.

• Do you get any error message?
• Did you make any changes prior to this issue?

I suggest you to run the Windows Store Apps troubleshooter by following the steps provided below and check if it helps.

• Type “Troubleshooting” in search box and press Enter.
• Click on View all on top left pane.
• Select “Windows Store Apps” from the list and follow the prompts for troubleshooting.

Hope this helps. Keep us posted on the status for further assistance.

 

Microsoft Solitaire app crashing

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:

• What happens when you launch Microsoft Solitaire Collection?
  
• Do you read any error message when you launch the game? If yes, what is the error message?
  
• What troubleshooting steps have you tried so far?
  

In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator