Windows 10: MyASUS App is not working properly

As you can see from the picture everytime I start the MyASUS app its just showing black screen. And in the task manager there is a suspended process that maybe is affecting why MyASUS app is not working. Please help meThings I already did:1. Reinstalled and updated MyASUS app on microsoft store 2. Repair and Reset MyASUS app on the Installed apps 3. Already used the command "wsreset.exe"4. Tried to resume the process "BackgroundTaskUWP.exe" on the resource monitor and it didn't do nothing and its still suspended

:)

 

MyASUS App Is Running but Is Invisible

Hello Luiz,

Thanks for reaching out. I ran winver and it returned "Version 21H2 (OS Build 19044.1826)".

I just went through all the steps you listed out. Unfortunately, when I opened the MyASUS app, I'm still experiencing the same thing I outlined earlier.

Some things I should mention:

1. MyASUS was pre-installed when I purchased my laptop.
   
2. I have periodically updated some programs on my laptop using the Armoury Crate app. Specifically, under the Device and Component section, I updated the Device Kit - ASUS framework service.
   
   • The version of the ASUS framework service according to the app is "Version 3.0.0.4". The update was available on "Date: 2022/06/27" and I had updated it today on 2022/07/13.
     

 

MyASUS App Is Running but Is Invisible

Hello,

I've been having some issues with the MyASUS app. When I try to launch the app, the program icon appears in the taskbar. However, when I hover over the taskbar icon, the little preview window that pops up is blank. Whenever I hover over the preview window, it shows an invisible window on my screen. When I click on the preview window, nothing seems to happen.

I've tried various methods to resolve this.

• I've tried to Repair and Reset MyASUS via the Settings app.
  
• I have tried uninstalling and reinstalling the app via the Microsoft Store and made sure it was up-to-date.
  
• I used the ARMOURY CRATE app to update some software required by MyASUS.
  
• I have restarted my computer several times in the process.
  
• I have tried methods 1-6 of the following guide: https://www.minitool.com/backup-tips/windows-10-apps-not-working.html.
  
  • I am not willing to try methods 7-9 given my current time and work constraints.
    
• I've ensured that I'm up-to-date on any Windows updates that I needed to install via the Settings app.
  

Just several hours ago, I was using the app just fine. I primarily use MyASUS for the Battery Health Charging and TaskFirst features.

 

Windows not working properly

Thank you for the information.

We suggest that you try to run Hardware and Device troubleshooter using the steps below:

• Write Troubleshooting in the search box and hit enter.
• Select the Hardware and Device options from the list.
• Click Run the troubleshooter.

We also suggest that you update the keyboard driver and check if it work.

Hope it helps. Keep us posted.