Windows 10: I want to cancel a subscription and don’t know what the account details are?

Discus and support I want to cancel a subscription and don’t know what the account details are? in Windows 10 Software and Apps to solve the problem; I have been charged $179 ASD for an account that could be my daughter’s old school account however not sure how we stop the payments. The account is... Discussion in 'Windows 10 Software and Apps' started by Scott Quinn1, Mar 17, 2025 at 1:37 AM.

  1. SCOTT QUINN1
    Scott Quinn1 Win User

    I want to cancel a subscription and don’t know what the account details are?


    I have been charged $179 ASD for an account that could be my daughter’s old school account however not sure how we stop the payments. The account is not in use?

    :)
     
    Scott Quinn1, Mar 17, 2025 at 1:37 AM
    #1
  2. GABRIELABRASHEV
    gabrielabrashev Win User

    How to cancel Xbox Live Gold subscription

    Original Title: Cancel subscription

    Hello I have a big Problem. I subscription to XBOX Live Gold - 1 month FREE and i don have money to pay how can i cancel the or stop automatic renewal subscription. i don`t have cancel button. Please help i don`t have money.
     
    gabrielabrashev, Mar 17, 2025 at 1:41 AM
    #2
  3. CHANDY - MSFT
    Chandy - MSFT Win User
    How to Cancel my subscription?

    Hello, Patricia Thornberg

    Welcome to Microsoft Community.

    Based on your description, it seems that you need to cancel the subscription of the current account, I'm not sure which service you are subscribed to, since the community only provides technical support at the software level, involving the cancellation of Microsoft services, such as Microsoft 365 or Xbox subscription.

    Here some general steps to cancel a subscription on your Microsoft account:

    1. View this website ->Cancel your Microsoft subscription - Microsoft Support and click the cancel Microsoft 365 or cancel Xbox.
    2. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.
    3. Find your subscription and select Manage.
    4. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
    5. Scroll through and follow the instructions on the page to proceed with cancellation.
    • Or you could contact the online staff to Contact - Microsoft Support
    • Type your issues like Cancel my subscription > Get help
    • Click the contact support below and select the category of Other Product and Cancel my subscription
    • Now you will get a new windows of Chat with a support agent in your web browser
    Hope it helps! If any update, welcome to share with us.

    Best regards,



    Chandy |Microsoft Community Support Specialist
     
    Chandy - MSFT, Mar 17, 2025 at 1:41 AM
    #3
  4. COLBY M1
    colby m1 Win User

    I want to cancel a subscription and don’t know what the account details are?

    Cancel subscription

    I need to cancel a monthly subscription but I can't find it in my subscriptions. I have the order # and I am being charged monthly, how can I cancel this? We have logged in to the accounts and cannot find the subscription listed to cancel it.

    It is Order #:

    e34d5408-35d1-45c2-aa11-79878dd5201a

    $7.99/mth

    Thanks

    Janelle
     
    colby m1, Mar 17, 2025 at 1:41 AM
    #4
Thema:

I want to cancel a subscription and don’t know what the account details are?

Loading...

  1. I want to cancel a subscription and don’t know what the account details are? - Similar Threads - cancel subscription don’t

  2. I want to cancel a subscription and don’t know what the account details are?

    in Windows 10 Gaming
    I want to cancel a subscription and don’t know what the account details are?: I have been charged $179 ASD for an account that could be my daughter’s old school account however not sure how we stop the payments. The account is not in use?...

  3. I want to cancel the subscription

    in Windows 10 Gaming
    I want to cancel the subscription: Please cancel my subscription, i am receiving the monthly charges but i havent use it and i dont need anymore. Please see monthly charges message.You have spent USD 6.30 at Microsoft-G055095998 msbill.info IE on your credit card ending with 4422 on 05/08/24....

  4. I want to cancel the subscription

    in Windows 10 Software and Apps
    I want to cancel the subscription: Please cancel my subscription, i am receiving the monthly charges but i havent use it and i dont need anymore. Please see monthly charges message.You have spent USD 6.30 at Microsoft-G055095998 msbill.info IE on your credit card ending with 4422 on 05/08/24....

  5. I don’t know what to do

    in Windows 10 Software and Apps
    I don’t know what to do: So basically I want to multiplayer in mc bedrock and on ps4 so when make account it’s says I can’t play and also it “you can’t play realms right now” and I don’t know what to do about it...

  6. I don’t know what to do

    in Windows 10 Software and Apps
    I don’t know what to do: So when some games started to not start, I chose the reset pc button and chose to keep files. After everything was done, everything was deleted and started running slow. So I tried opening settings but it was not opening so I tried pressing the windows button but that didn’t...

  7. I don’t know what to do

    in Windows 10 Customization
    I don’t know what to do: So when some games started to not start, I chose the reset pc button and chose to keep files. After everything was done, everything was deleted and started running slow. So I tried opening settings but it was not opening so I tried pressing the windows button but that didn’t...

  8. I don’t know what’s going on!

    in Windows 10 Customization
    I don’t know what’s going on!: I was just wondering if someone could please help me because I really don’t understand what’s happening it’s only doing this to one monitor the other monitors completely fine I checked all my cords everything plugged in the right holes. I don’t understand what’s happening...

  9. I want to cancel my subscription

    in User Accounts and Family Safety
    I want to cancel my subscription: I want to cancel my driver subscrition https://answers.microsoft.com/en-us/windows/forum/all/i-want-to-cancel-my-subscription/c348e9f2-1d74-4ee1-ab3b-e1784e332f59"

  10. I don’t know what to do

    in Windows 10 Ask Insider
    I don’t know what to do: I started my pc today, which was a bit glitchy (out of the normal) and I then shut it down and turned it on again. It then had to register a reparation - never actually came to desktop. Now I am “stuck” in the selection of “recovery media” (not sure if that’s the name). If I...