Windows 10: Black screen and random restarts

Here are the minidump files I’ve collected over the past few days, starting from March 12th, related to the unexpected restarts:https://mega.nz/folder/S58gWSZS#kPA3yD14YMwbozj9wI5M5QLet me know if you need anything else!

:)

 

Random black screen after sometimes it restart and become normal screen

Hi Dai,

Thank you for posting your query in Microsoft Community.

Inconvenience regretted. I suggest you to follow the steps below and check if it helps.

Method 1: You may update the Display driver from Device Manager manually and check if this helps.

• 
  Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.
  
• 
  Spot and expand the “Display adaptors”.
  
• 
  Right click on the video driver and select “Update Driver Software”. Once this is done, restart the computer to check the problem fixed.
  

Method 2: Further, if there no updated drivers available on the computer manufacturer’s website, then trying installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version
of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
  

Troubleshoot black screen problems

Troubleshooting black or blank screens in Windows - Microsoft Support

Hope this will address your query.

 

Random Black Screen

Just upgraded to the current mobo, cpu and memory in my system. When I finished loading the mobo drivers, I went ahead and updated my catalyst drivers to 8.11. That's when I started getting random black screens every couple of minutes. *Confused System didn't restart, screen would just go black for a couple of seconds, then go back to normal. Did this randomly. Updated catalyst to 8.12 - same problems. *Wtf :wtf: Ran drivecleaner (whatever it's called, the one from guru3d), and reloaded the 8.12 drivers. Still no fix. Uninstalled the mobo drivers and cool n' quiet, rebooted, and attempted to reload these drivers. Get an error message stating amdk8.sys was missing. Got that file from Gilletter, put it in the proper location, rebooted, finished loading the drivers again, still have the same problem. *Bang Head :banghead:

Note that I was not having any problems prior to the upgrade. At that time I was running an MSI mobo with an Athlon 3200+ and 1GB Kingston pc2700 and Catalyst 8.6 drivers. Anyone have any suggestions?

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator