Windows 10: PC freezes and reqiures hard reset while playing some games.

Hello.Many games lately are facing gaps in windows 11 24h2.Path of Exile 2, Jagged Alliance 3, Stellaris and many others get hardlock when loading locations and saves.The question is simple: Does Microsoft recognize the gigantic problems of productivity and stability of the update 24h2 in the gaming sphere and how soon is going to solve this problem?Advice on “allegedly” solving problems do not need, everything has been passed a thousand times - the problem is clearly in the update 24h2, and not in the system settings. I need a clear answer - is a solution being sought or not? I need to know i

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PC freezes and reqiures hard reset while playing some games.

Having a bit of a problem lately. Sometimes when playing games, usually about 5-10 mins in, my PC freezes completely. No inputs work(keyboard or mouse), all sound stops, image freezes on screen, cant use ctrl+alt+del and I have to turn it off by holding power button down. Doesnt always happen. Was fine playing GTA V or FC 24 for several hours without crash but Minecraft or Rocket League crashes. Updated Windows and GfX drivers recently and made RAM and SSD checks via "mdsched.exe" and "chkdsk". Just want the PC working again properly. Pls help.

(all the games are original)

Processor 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz

RAM 16,0 GB (kullanılabilir: 15,7 GB)

GPU GeForce RTX 3060

OS Windows 11 64 bits

 

PC freezes and reqiures hard reset while playing some games.

Hello, Mert Efe Demir

Welcome to Microsoft Community. I will try my best to help you.

First you can try to perform a clean boot to try to solve the problem. Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track. Here are the steps:

• Sign in to the computer as an administrator. If you are unsure if your account has administrator rights, see Create a local user or administrator account in Windows to find out how to see if your account has administrator rights, and grant them to your account, if necessary.
  
• Select Search , type msconfig , and then select System Configuration from the list of results.
  
  
  
  
  
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all. Select Apply.
  
  
  
  
  
• On the Startup tab of System Configuration, select Open Task Manager.
  
  
  
  
  
• On the Startup tab in Task Manager, for each Enabled startup item, select the item and then select Disable. (Keep track of which items have been Disabled. You will need to know this later.)
  
  
  
  
  
• Close Task Manager.
  
• On the Startup tab of System Configuration, select OK. When you restart the computer, it will be in a clean boot environment. Follow troubleshooting steps to install, uninstall, or run your application. Your computer might temporarily lose some functionality while in a clean boot environment. Reset the computer to start normally after clean boot troubleshooting and resume functionality.
  

For more info, you can check the official link:

How to perform a clean boot in Windows - Microsoft Support

Also, based on some of the information you've provided, you can try some other optional measures:

1. You've already mentioned that no typing seems to work while the computer is frozen, and have tried using ctrl + alt + del to test this, so have you also tried win + L to lock the screen and return to the login screen? And you can restart your computer from there as well. However, if Ctrl + Alt + Delete doesn't work, then this method probably won't either. If none of the above steps work, press Windows + Ctrl + Shift + B on your keyboard. This is a hidden hotkey combination that restarts your PC's graphics drivers. This may unfreeze your system if they are the source of the problem.
   
2. You also mentioned that after playing GTA V or FC 24 for hours without crashing while Minecraft or Rocket League crashes, then there is a possibility that these games are corrupting some files and you can try checking the integrity of the files. Or if you have a full log for Minecraft, I would also recommend posting it in the Minecraft community to help see some gameplay issues.
   
3. You mentioned that you updated Windows and Gfx drivers, but make sure to check some of the optional updates for Windows as well, that may avoid some problems. And you've tried some commands to check the RAM and SSD, I suggest you also utilize a few of the following commands to check if there are any problems with the system files, use them by pressing win+i to open a command line window and then typing in cmd and then go to in order to type in and run:
   

sfc/scannow

dism /Online /Cleanup-Image /ScanHealth

dism /Online /Cleanup-Image /RestoreHealth

4. Make sure that the temperature of your computer is normal when you enable the game. Because in case of overheating, the computer is likely to crash. And try to check the memory usage while gaming, if the memory is running the game near full, then the game is also likely to crash. A common way to reduce memory is to close too many browser tabs.

I hope these info can help you, pls feel free to reply.

Best Regards,

Airy | Microsoft Community Support Specialist

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator