Windows 10: PC won't shut down after playing VALORANT

Hello, I need help.As it is said in the title, my PC doesn't shut down after playing VALORANT. This issue only occures with VALORANT and every other games on my PC work perfectly fine. I have already contacted the Riot games support and the Microsoft support but none of their solutions solved the problem. Basically after playing VALORANT, when I close the game and then try to shutown my PC, the loading screen "Shutting down" is frozen and the PC is still running. I managed to fix this problem once by installing the repair update knowing that the version of Windows that I have is the 24H2. Howe

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My PC keeps shutting down unexpectedly when playing Valorant & PUBG

I hope this message finds you well. I’m experiencing an issue with my PC where it randomly shuts down while playing games like Valorant and PUBG. Sometimes it runs 1 to 2 games before shutting down unexpectedly.

I’ve tried a few troubleshooting steps, such as checking for overheating, updating drivers, and adjusting power settings. However, the problem persists. I suspect there might be an underlying issue causing these shutdowns.

Could you please provide guidance or suggest additional steps to diagnose and resolve this issue? Any help would be greatly appreciated.

Thank you in advance for your assistance!

 

My PC keeps shutting down unexpectedly when playing Valorant & PUBG

I hope this message finds you well. I’m experiencing an issue with my PC where it randomly shuts down while playing games like Valorant and PUBG. Sometimes it runs 1 to 2 games before shutting down unexpectedly.

I’ve tried a few troubleshooting steps, such as checking for overheating, updating drivers, and adjusting power settings. However, the problem persists. I suspect there might be an underlying issue causing these shutdowns.

Could you please provide guidance or suggest additional steps to diagnose and resolve this issue? Any help would be greatly appreciated.

Thank you in advance for your assistance!

This is my MINIDUMP File Link Please check this : 070324-177640-01.dmp

 

My PC keeps shutting down unexpectedly when playing Valorant

Hello! My PC keeps shutting down unexpectedly every time I play Valorant, it usually crashes 1 or maybe even 5 times a day and it only happens when I play Valorant. I checked event viewer to see what's making my PC shut down and I found a few errors that were prior to the shut down event and they're mostly event ID 14 TPM errors, and after the shut down event there was another error volmgr event ID 162 and sometimes event ID 161. There's also some WHEA-Logger Event ID 46 errors and also an error that contains this message The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff940612271028, 0x00000000bc800800, 0x00000000060c0859). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4cef144a-7889-4d2c-9889-2e28f7b446ba.

This has been happening since January and I don't know which of these is causing the shut down so I'd really appreciate the help.