Windows 10: Alienware Area 51m RTX 2070 audio issue. Audio drivers are missing.

I sold my Alienware 51m RTX 2070 laptop on eBay. I had factory reset it. Turned it off and mailed it. The new owner got it and said the laptop ran well but he was having audio trouble which was odd because I never had any issues in the 5 years I owned it. So I added him on discord and tried to help him trouble shoot. Come to find out. He downloaded some games on steam and I’m guessing it’s a bug. But his audio devices got replaced by something called “steam streaming microphone” for output and “aux something” for input. And he didn’t think he needed those so he deleted those drivers. And ever

:)

 

Alienware Area-51M Laptop Screen Ignores Windows Timeout Setting

I previously had an Alienware MX17 laptop running Windows 10 Pro and it did the same thing. Both laptops had nVidia graphics cards in them

My current laptop is an Alienware Area-51M and I am unable to blackout the screen using the power settings for the screen timeout.

I do NOT allow the laptop to "sleep" so that I can remote into it if the need arises. However, all of my other (non-Alienware) machines obey the Windows screen timeout settings and turn off after the specified amount of time. (i.e. ASUS laptop)

All of my computers have a screen timeout setting of 1 hour, after which their screens turn off while the computers remain awake (sleep settings are set to DISABLED on all computers).

However, on my previous Alienware MX17 and my current Alienware Area-51M, the screens never timeout in spite of the 1-hour setting.

What am I missing with regards to these machines that are preventing the screens from timing out?

Thanks

 

Latest Realtek HD Audio Driver Version

Try this Dell Specific v6.0.1.8603 A01 driver from this Dell page (though made for a Dell Alienware Area-51m laptop);

if that one does not work, try this v6.0.1.8614 generic UAD driver that I repacked a few months ago

 

Audio driver is missing

Hi Mark,

Audio issues might have been caused by incompatible or missing audio driver. For us to identify the cause of this issue, we would like to ask the following questions:

• What is the make and model of your device?
• What is the build number and version of your Windows?
• Have you made any recent changes to your system settings prior to this issue?

In the meantime, we suggest that you perform the following troubleshooting methods given on this article:

Fix sound problems.

We will wait for your response.