Windows 10: I have purchased Windows 11 Home Digital but have not received the product key.

I have purchased Windows 11 Home Digital but have not received the product key.I am worried that it may have been sent to an old email address and hoping that i can have one re-sent.

:)

 

Windows won't activate a digital license but will with a product key?

If you plan on "transferring" a digital license from one computer to another using the activation troubleshooter and your Microsoft Account, then yes, start with the generic product key on the new computer. Actually, on a new install, you select the option for "I don't have a product key" and then after the install use the Activation Troubleshooter. Otherwise, if you are using a unique product key, either purchased or embedded in the firmware of the computer by the factory - let Windows 10/11 activate for the first time from that product key. AFTER it is activated, change the product key to the generic. One advantage to doing this is that if the original product key was OEM, changing it to the generic retail product key will also change the digital license type to retail and make it transferrable to another computer.

 

I purchased a Windows 11 Home licence but this not receive the key

Dear all,

I bought a version of windows 11 home via the online store (website) but I did not receive the email with the product key.

So I installed my new PC by selecting the option "I don't have a key" thinking I could activate the digital license afterwards but without success.

I searched in the online help and they confirm that I should have received the key by email and that it would also be listed in my order history.

My purchase does appear in the order history as completed but the windows key does not appear in this order confirmation list.

I thought I could activate the product online by logging in with my microsoft account via the settings > activate but it says that no product key is found...

Do you have any idea what I could do? Thank you very much, Julie

 

Windows won't activate a digital license but will with a product key?

Thank you for the insight

That's interesting. So you are suggesting after I make my next clone, I enter a generic product key in windows activation and THEN follow up with purchasing (or transferring) a digital license? Do I understand you correctly? If so, I'll try that on my next build.

It is possible. My only experience seeing it not cleared up in an hour (besides, of course, having the wrong time on my machine or a truly faulty connection) was many years ago. When I contacted Microsoft, they were able to diagnose that my license wasn't valid but couldn't tell me why. If memory serves me correctly, I attempted to move a license from a windows ten machine that initially was an upgrade from windows seven. I discovered (on this forum) that a windows ten license that was upgraded from windows seven license was not eligible to be transferred to a new machine. And I was not able to purchase a digital license. I needed a product key.

I couldn't find reputable dealers that are still selling retail windows 10 licenses (for example, Best Buy only lists the Spanish version of windows home on their website). But since I just learned that a windows 11 license can be used my concern has been allayed.