Windows 10: didnt receive mail for verify code

The problem occurs when I turn on Windows and am asked to fix an incorrect PIN. I am then prompted to send an email containing a verification code to be entered into my primary Microsoft account. However, there is no other option to receive the code. When I checked my email, I couldn't find the message that was supposed to be sent.Additionally, when my brother tried to log into my account, the same issue occurred. I have also noticed for days, even months, that there are login attempts to my account every day from multiple different countries.

:)

 

Outlook Stuck on Send/Receive

@bartjunited I have one troubleshooting suggestion for you, but it's slightly advanced method to determine a problem, since you so far found no solution it might help you identify a problem. Step 1: Download process monitor: https://learn.microsoft.com/en-us/sy...nloads/procmon Step 2: Download my custom configuration for process monitor, find it in attachment Step 3: Extract archive to your Desktop or some other convenient location Step 4: Run process monitor as Administrator Step 5: Click on File -> Import Configuration menu and import the file from extracted archive called ProcmonConfiguration.pmc Step 6: Click on Filters -> Filter... menu and in a window that appears unckheck "TCP Receive" option and click OK Step 7: Run outlook to be ready to troubleshoot it Step 8: In process monitor click on red "trash bin" icon to clear all contents in process monitor Step 9: In office click on "send\receive" to start mail syncronization Step 10: In process monitor you'll see Cyan colored lines which indicate failed or closed connection or disconnection. In the output you care only about outlook program (ignore the rest), specifically those ports which you configured for your mail in question Make sure that for each such cyan line there is corresponding "TCP Receive" for outlook program If there is no matching "TCP receive" this mean you identified a problem which is that outlook fails to communicate with google for given mail configuration. If that's the case your next step is to reconfigure mail configuration and try again troubleshoot it. You'll know your modification to mail configuration works when you see coresponding TCP receive operation.

 

I don't receive verification mail code

Hello,

I want to change my Microsoft account mail adress. So I have to verify my identity by receiving a code on my old mail adress.

But I never receive any code (I checked the spam folder), even after trying a few times.

What can I do it?

 

Receiving wrong verification code to verify email

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are receiving a wrong verification code for email verification, we will look into this for you. However, please reply with the following details to assist you further:

• Where exactly do you get the prompt/notification to verify the email address?
  
• How are you trying to verify the email?
  

However, you can try using other options to request the verification code i.e. requesting the code over a call or as a text to your phone number and see if that helps in resolving the issue.



For more information on troubleshooting verification codes, you can refer the section
Troubleshooting verification code issues in the article

Microsoft account security info & verification codes.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator