Windows 10: Unable to access pc even after entering correct recovery keys for bitlocker

I have updated and attempted restart my pc. Since, it's asking me to enter bitlocker recovery keys which I have and entered correctly. It's repetedly asking me same again and don't let me to access my pc

:)

 

Unable to access my PC even with the correct BitLocker recovery key

In my experience, if you are unable to enter the system after entering the correct BitLocker recovery key,

the only way is to upgrade or reinstall the system.

Best Regards,

Hania Lian

 

BitLocker Recovery key not correct

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with BitLocker recovery key on your PC. I will certainly try my best to assist you with the issue.



Let’s try disabling secure boot on the PC. Follow the steps mentioned below and check if that helps.

1. Power the device off and then back on.
2. Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the F1, F2, or Delete button, whatever key is indicated on the boot screen to enter BIOS Settings.
3. Inside BIOS, look for a tab called BOOT and select that page. Depending on the BIOS manufacturer, this page could be BOOT, ADVANCED, STARTUP, etc.
4. Look for a setting for UEFI Secure Boot. Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot.
5. Toggle the Secure Boot setting to disabled and attempt to boot the machine.

In addition, you can try disabling BitLocker using the manage bde commands and see if that helps. Try booting the PC in WinRE mode and then refer the article

Disable-BitLocker



Kindly follow the steps to boot to WinRE mode.

1. Reboot the PC using Power button and once you see the manufacturer logo press the power button again.
2. Repeat step 1 at least 2-3 times until you see the System Recovery Options screen
3. On the System Recovery Options screen, select
   Troubleshoot> Advanced options > Command Prompt.

If the issue persists, I would suggest you to post your query on TechNet
forums, where we have support professionals who are well equipped with the knowledge on issues related to Bit-Locker, to assist you with your query.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to access my BitLocker recovery key

I am unable to access my Bitlocker Recovery Key, when logging in the correct one for my device does not show.
The issue is the computer has an error when booting, I would like to access the hard drive using an enclosure in order to get my wedding video from the hard drive before I do a repair, however the Recovery Key associated with my account is not working (different device ID).
Is there any way of requesting the recovery key from Microsoft?