Windows 10: Remove User Administrator Account on Windows 10 PC in order to sell the device.

Hi, I've tried without success to reset my Windows 10 PC in order to sell the device. I've looked at numerous on-line advice in the Microsoft Forum but keep returning to the same issue - my User Profile is still visible and in use as the Administrator. I've been through the whole reset process, cleaning the drive of all documents and files, unlinking from my OneDrive and my Microsoft Account but every time the PC restarts, my User Profile is still visible. How can I fully reset the PC back to factory settings so whoever purchases this device will have a fresh device that they will set up from

:)

 

Strange Windows 10 User Account issue.

Look at this thread,How to Delete a User Account in Windows 10, it may help. You can try the various methods.
Make sure you are using an administrative account when removing the account or log on using the Administrator's account.

Or, if you are patient and know what you are doing, manually remove it.

Either way, Goodluck.

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

removing account users in Windows 10

If you are logged in as Admin please try the following steps recommended on
https://answers.microsoft.com

Try few of the below troubleshooting steps to delete local user account and check if it helps.

Note: When you want to delete a user account from your computer:

You must be signed in as an administrator to be able to delete a user account.

You will not be able to delete a user account that is currently signed in. You will need to sign out the user first.

Be sure to always have at least one enabled administrator account on the PC to avoid not being able to perform actions that require administrator rights.

Step 1: Steps to Remove a User Account in Settings

Press Windows key, click on Settings.

Click on Account, click on Family and other users.

Select the user you want to delete under Other users and click on Remove.

Accept the UAC (User Account Control) prompt.

Select Delete account and data if you wish to delete account and the data and follow onscreen instructions.

OR

Step 2: Steps to Delete a User Account in Command Prompt

Press Windows + X keys from the keyboard, select Command Prompt (Admin).

Type net user and hit Enter to list the user accounts on your device.

Type net user "User account " /delete and hit Enter to delete the user account.