Windows 10: Keyboard and mouse freeze every week or so, while in the middle of programs. What can I do...

Windows 11 PC. Every week or so,while working with several tabs open, my computer freezes. Keyboard and mouse frozen. I have to hold power button to get a reboot, and then it works fine after that. While I have a few tabs open, nothing out of the ordinary.What causes this and how to fix it?Thanks!

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Windows 10 lost mouse & keyboard after a week

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to access keyboard and mouse on Windows 10, we will help you with this issue.

I suggest you to connect external keyboard and mouse to the built-in ports on your device and check if they are working.

If external keyboard and mouse is working, then follow the below:

Method 1:

Step 1: Start computer in safe mode.

• Type Settings in the search box on the desktop, select
  Settings.
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Perform Clean boot to avoid any third party software conflict.

Disclaimer: Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows



(Applies to Windows 10 as well)

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 2: Try to update/install the drivers in compatibility mode on Windows 10.

Step 1: Uninstall and update keyboard driver.

Steps to uninstall keyboard driver:

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right on the Keyboard driver
  and click on Uninstall.

Steps to Update the keyboard driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right on the Keyboard driver
  and click on Update driver software.

Also, try to search for the drivers from Manufacturer's website and install them in the compatibility mode.

Step 2: Uninstall and update mouse driver.

Steps to uninstall mouse driver:

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand mouse.
• Right on the mouse driver and click on
  Uninstall.

Steps to Update the mouse driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand mouse.
• Right on the mouse
  driver and click on
  Update driver software.

Also, try to search for the mouse
drivers from Manufacturer's website and install them in the compatibility mode.

You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Hope it helps. Please perform the above methods and update the status of this issue, we will be happy to help you.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.