Windows 10: Troubleshooting Adding My Account to New Computer

Hi, all. I recently bought a new personal laptop for my son and cannot log in. I’ve created a Microsoft account for him and given the appropriate parental consents, but all attempts at logging into the account on the new laptop have failed. I can’t advance past the initial “let’s set up your new computer” screen—when I enter login credentials, I receive a message saying, “Oops, something went wrong. This service isn’t available right now—please try again later.” Any help or ideas would be appreciated. Thanks!

:)

 

Windows 10 New User Accounts

• Which is the new user account type you have created and facing these issue?

Built in Administrator account

Local Account

MS Account

2. Have you made any changes on these accounts after creating them?

Not initially. Tried rebooting, removing and readding after a reboot. Tried adding via CLI and GUI interfaces

After that I tried one of the suggestions and tried coping a good account over the newly created account. That did not work

3. Does this issue persists on any specific user account?

No it persists on all newly created accounts do not work

4. What are the troubleshooting steps you have created in resolving the issue?

Just the ones mentioned in Step 2

5. Do let us know if you have any user account with no issues on your computer?

only the initial account that was created when I upgraded to windows 10

 

No administer accounts detected by troubleshoot options?!

Hi,

We can see here that you cannot access the computer's recovery option. To better assist you with this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
• Can you send us a screenshot with the error message?

In the meantime, we suggest that you create another local account (administrator) and check if you will still experience the same issue. This will help us isolate if the issue is with the current account or with the computer itself.

We look forward to your response.

 

windows 10 - Microsoft Store & Adding new user

Hi,

Creating or adding new user account is one possible troubleshooting step that you can perform whenever you are encountering problems with Windows Store. Through this, we can identify if there are corrupted files in the current user that causes problem with
Windows Store. If you are having problem adding account through Account settings, let us try these steps instead:

• Open Command Prompt (Admin).
• Type this net localgroup administrator test /add and hit
  Enter.

Keep us posted.