Windows 10: I forgot my PIN and anytime I go to “sign in options” the only options are my PIN and my...

When I try to use my fingerprint, it informs me I need to use my PIN. When I try to say “I forgot my PIN” it prompts me to enter my PIN rather than a step to reset it, or anything similar. It’s been stuck in this infinite loop for days now and there are no other options.

:)

 

Missing Pin Option in Sign-In Options Menu

The 'I forgot my PIN' option allows me to change my PIN, but the PIN change option is still missing in my Sign-In options. Trying the steps in the link provided doesn't cause this option to appear. Is it a bug in my OS?

 

Forgot PIN, no other login options

I lost the PIN for a Windows laptop. When I hit "forgot my PIN" the screen said "just a moment" and had a spinning circle. It stayed that way for about 10 minutes, then there was a popup that said "you must download an app from the Store to complete this request". When I returned to the login screen, I tested a number of PINs that were incorrect, and now there is no "forgot my PIN" option. There was never an option to sign in with a password listed.

 

Add PIN or Change PIN in Sign in Options

I have already set a PIN for my Local Account and my "Sign in Options" in Settings looks like this showing "Add" under PIN:





Various sites I have visited indicate that as I have already set a PIN I should have the option to "Change" or "I forgot my PIN". like this:





Can someone explain why there is a difference please?