Windows 10: Intel® NPU Driver - Windows stuck the screen

this is a dmp.please help.17: kd> !thread ffff8c053bf7b040THREAD ffff8c053bf7b040 Cid 2de4.341c Teb: 000000bc76797000 Win32Thread: ffff8c051a5c0830 WAIT: WrLpcReply KernelMode Alertable ffff8c053bf7b558 Semaphore Limit 0x1Waiting for reply to ALPC Message ffffc08e358e95d0 : queued at port ffff8c05134c11d0 : owned by process ffff8c053b9c00c0Not impersonatingDeviceMap ffffc08e24383d70Owning Process ffff8c0536112080 Image: audiodg.exeAttached Process N/A Image: N/AWait Start TickCount 945141 Ticks: 4159

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Windows Studio Effects not available on Intel Core Ultra 7 155H Laptop with dedicated NPU

Hi, NikunjGoyal

Welcome to the Microsoft Community



Thank you for reaching out about the issue you're experiencing with Windows Studio Effects not being available on your Lenovo Ideapad Pro 5 with an Intel Core Ultra 7 155H processor and a dedicated NPU.

It's great to see that you've provided detailed information about your device and its specifications. Based on the information you've provided, the Intel Core Ultra 7 155H processor with Intel® AI Boost and the associated NPU should support Windows Studio Effects.

Here are some steps you can take to troubleshoot this issue:

1. Verify the Windows Version: Ensure that your system is running on Windows 11, version 22H2 or later, as this is a prerequisite for Windows Studio Effects.
   
2. Driver Check: The device must have a supported NPU, and the hardware manufacturer must have opted in by installing the Windows Studio Effect driver on the system. You mentioned that all drivers are fully updated, but it might be worth checking if the specific Windows Studio Effects (MEP) Driver is installed.
   
3. Driver Reinstallation: If the problem persists, you could try uninstalling and reinstalling the camera driver. Visit the Lenovo laptop manufacturer’s website, download the camera driver for the device model, and then reinstall the driver.
   
4. Settings Verification: Manage Windows Studio Effects via the Settings menu by navigating to Settings > Bluetooth & devices > Cameras. Here, select your camera from the list of connected cameras to access its settings.
   

If these steps don’t resolve the issue, I recommend reaching out to Lenovo’s customer support or visiting a professional for further assistance.



Best Regards,

Martin | Microsoft Community Support Specialist

 

Windows Studio Effects not available on Intel Core Ultra 7 155H Laptop with dedicated NPU

Windows Studio Effects not available on Intel Core Ultra 7 Laptop with dedicated NPU

Lenovo Ideapad Pro 5, Intel Core Ultra 7 155H, 32 GB RAM, Full HD webcam with Windows Hello Support

NPU Specifications (from intel's website):

NPU Name: Intel® AI Boost

Max Frequency: 1.4 GHz

Sparsity Support: Yes

Windows Studio Effects Support : Yes

AI Software Frameworks Supported by NPU: OpenVINO™, WindowsML, DirectML, ONNX RT

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Windows fully updated, all drivers fully updated

 

Startup error on discontinued Intel driver

Hi David,

Windows 10 update remove the Intel WiDi driver due to compatibility issue. We suggest uninstalling the Intel WiDi driver from Control Panel to avoid it from showing up every time you start your computer. To do this, kindly follow the steps below:

• Press Windows key + X on your keyboard.
• Select Control Panel.
• Click Programs.
• Choose Programs and Features.
• Click Intel (R) WiDi Driver and hit Uninstall.
• Restart your computer.

Let us know goes.