Windows 10: How can I sign into OneDrive when I get an error message

Here is the error message I get:Correlation Id: b14138d6-30ce-4dd8-a78b-648bb8ce8f8fTimestamp: 2025-02-28T19:32:54.000ZDPTI: f271b3b359402556150447bf080d0e4a3b32c92ab53656b8a0d9ef6898eb5c05Error Tag: 7q6caError Code: 2147483661

:)

 

"OneDrive isn't signed in" Error message

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

If your account is also signed in on your OneDrive desktop app, can you perform the steps below:

1. Open Control Panel and go to User Accounts > Credential Manager

2. Click on Windows Credentials and check if OneDrive is on the list of credentials then remove it.

3. Right-click on the OneDrive icon on your taskbar and select Settings > Account > Unlink this PC > Unlink this account

4. Try to sign-in again and check if the issue persist.

If the issue persist, you may try to perform a reset of your OneDrive. Please see:

https://support.microsoft.com/en-us/office/rese...

I hope this helps.

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

Windows 10 - OneDrive

Right click on the app and one of the properties has an option to not automatically start it. Uncheck, restart the computer, and it should stop. If you want to go another step further, find the OneDrive app in the start menu, right click on it and uninstall.

If that is still insufficient, there is a batch uninstaller for OneDrive available online. I can copy the code here if you need it.