Windows 10: Unable to Remove Old Device from Phone Link After Upgrading to S25 Ultra

I’m having trouble removing a phone from my Devices list in Phone Link. I recently upgraded to the S25 Ultra, but my old S23 Ultra is still showing up, and I can’t find a way to remove it. I was advised to click the three dots next to the device, but I don’t see that option. Additionally, I no longer have access to my S23 Ultra as it was turned in. I also checked my Devices section in my Microsoft account, but I couldn’t find any phones listed there.

:)

 

Issue with Removing Old Device from "Link to Windows" Application

Dear Microsoft Support,



I am experiencing a persistent issue with the "Link to Windows" (formerly known as Phone Companion) application. Here is a detailed explanation of the problem and the steps I have taken so far:



Problem Description:



I had activated the "Link to Windows" application on my laptop.

Subsequently, I had to format my SSD and reinstall Windows on the laptop.

Before formatting, I did not log out of the "Link to Windows" application on the laptop; I only logged out from the mobile app.

After reinstalling Windows, I reactivated the "Link to Windows" application on my mobile device and linked it to the same laptop.

Now, in the mobile application, the old instance of my laptop (the one before formatting) still appears as an active device.

There is no option to remove this old device from the mobile application.

Attempts to Resolve the Issue:



I logged out and logged back in on the "Link to Windows" application on my mobile device multiple times.

I checked my Microsoft account online and found no reference to the old device; only the current laptop is listed.

I contacted Microsoft Support, and after two hours of troubleshooting, we were unable to resolve the issue. The support agent ultimately informed me that they did not know how to fix the problem.

I attempted the following additional steps:

Uninstalled and reinstalled the "Link to Windows" application on my mobile device.

Cleared the data and cache of the application.

Logged out of my Microsoft account on both devices and logged back in.

Checked Microsoft Teams and other Microsoft services for linked devices, but the old device does not appear there.

Ensured that the device is not listed under "Your devices" in the Microsoft account settings.

Request for Advanced Support:



Given the persistence of this issue despite extensive troubleshooting, I am requesting advanced technical support or escalation to a specialist team.

The problem seems to be specific to the "Link to Windows" application and possibly related to backend data synchronization.

I appreciate your attention to this matter and look forward to a resolution. Please let me know if you need any additional information or access to diagnostic logs from my devices.



Thank you for your assistance.



Best regards,

 

Unlink an old android phone from my pc

I go thru the suggested steps: Start - Settings - Phone - Unlink this PC.

When I first open the "your phone" screen the old phone is listed. Not sure if the phone listed is suppose to be selectable or not, but my is not. When I select "Unlink this PC" the phone listed is removed. When I select "Add Phone" the old phone still
shows. I have removed the old phone from my Microsoft Account. I have rebooted after unlink this pc but I still cannot remove my old phone.

 

Unable to remove my microsoft account from a linked pc

Hi Dave,

To help you with your concern in deleting your Microsoft account from a device, we'd like to ask a few questions:

• Have you tried deleting your Microsoft account directly from the old laptop?
• How did you go about removing the account from the old laptop?

Meanwhile, we suggest that you create a new local account with admin rights first, then remove the current Microsoft account by following the steps on this

article.

We look forward to your response.

Thank you.