Windows 10: I need help with random BSODs.

Discus and support I need help with random BSODs. in Windows 10 Software and Apps to solve the problem; Hello. I'm getting constant BSODs and it randomly happens when I'm using my browser. I'm using Chrome as it's the only browser supported for my job. I... Discussion in 'Windows 10 Software and Apps' started by Princess Shaira, Feb 26, 2025 at 6:52 AM.

  1. I need help with random BSODs.


    Hello. I'm getting constant BSODs and it randomly happens when I'm using my browser. I'm using Chrome as it's the only browser supported for my job. I teach English online and BSODs randomly occur when I'm teaching using video call.I'm using AMD A8-7680. The last time the BSOD happened, it showed...What failed: amdppm.sysWhat I've tried so far.1. Disable hardware acceleration on Chrome.2. Updated all drivers on my desktop.3. On my BIOS, I disabled the PSPP setting.I'm still experience BSODs and only when I'm using Chrome. I play some games, like Cities Skylines, on hours but never get BSODs

    :)
     
    Princess Shaira, Feb 26, 2025 at 6:52 AM
    #1
  2. ARC
    Arc Win User

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  3. Ztruker Win User
    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
  4. ARC
    Arc Win User

    I need help with random BSODs.

    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
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I need help with random BSODs.

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