Windows 10: Locked Out of Computer No PIN Option

Summary: There was a recent firmware update this morning. After the update, my laptop will not let me log in with the PIN anymore. It does not work in the password field, and there is no switch to PIN option upon startup. I have been using the same PIN number for over two years now, and this is the first time I can remember Windows ever asking for a password. As of now, I am completely locked out of my computer.System Information:My laptop is a Dell Inspiron 15 3511 running on Windows 10.What I have tried: The password is not my Microsoft account password. I have already logged into my Microso

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Changing from password to pin

Hi Alison,

It's good to know that you want to use the PIN option to sign in to your computer. It's great as well that you've already set up a password, since setting up a password is one of the steps for you to be able to use the
PIN option. Here's the steps on how to set up a PIN:

• Go to Settings.
• Click on Accounts.
• Choose Sign-in options, then click Add under the PIN option.
• Follow the prompt until you finish the setup.

Once done, you may lock your screen and try your PIN in
Sign-in options.

We're looking forward to your feedback.

 

Removing PIN code option is locked.

I wanted to remove the PIN for my windows i don't want to enter it everytime i open my computer. Why the option for removing the PIN is locked for me

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.