Windows 10: Help checking a minidump file

Hi,Two identical Dell OptiPlex desktops. Both have had multiple BSoD's and we need help "reading" the minidump.We use "WhoCrahsed" and got this, but we need a more in-depth analysis that can hopefully point us in the right direction:Bugcheck code:0x1330x0, 0x500, 0x500, 0xFFFFF803809C33A0Bugcheck namePC_WATCHDOG_VIOLATIONBug check description:The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs thermal issue.Analysis:

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MINIDUMP file analysis help

This type of error is often related to issues with device drivers, faulty hardware, or corrupted system files.

If the scans aren't working, let's move forward with the next steps. Please inform me if any issues arise during the process.

1. Disconnect Non-Essential Devices:
   
   • Sometimes, external devices can cause BSOD errors due to driver conflicts or hardware issues. Disconnect all non-essential devices (e.g., USB drives, external hard drives, printers) and see if the issue persists.
     
2. Check for Hardware Issues:
   
   • Memory Diagnostic:
     
     Run the Windows Memory Diagnostic tool to check for RAM issues. Press Windows Key + R, type mdsched.exe, and press Enter. Choose to restart and check for problems.
     
   • Hard Drive Check:
     
     Use the chkdsk command to check for hard drive errors. Open Command Prompt as an administrator and run:
     
     
3. Update or Roll Back Drivers:
   
   • Ensure all your drivers are up-to-date. If a recent driver update coincides with the start of the BSODs, consider rolling back to a previous version. Pay special attention to the Bluetooth driver (BTHport.sys) mentioned in your dump file.
     
4. Check for Malware:
   
   • Run a full system scan using Windows Defender or another reputable antivirus program to ensure that malware is not causing the issue.
     
5. Perform a Clean Boot:
   
   • A clean boot can help you determine if background programs are interfering with your system. Follow the steps in this guide to perform a clean boot.
     

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks