Windows 10: Cannot access BitLocker recovery key even when logged into account

Discus and support Cannot access BitLocker recovery key even when logged into account in Windows 10 Gaming to solve the problem; I cannot access my BitLocker recovery key even while logged into my Microsoft account. While in my account, when I go the the devices in the account... Discussion in 'Windows 10 Gaming' started by Brandon Mitchell3, Feb 20, 2025.

  1. BRANDON MITCHELL3
    Brandon Mitchell3 Win User

    Cannot access BitLocker recovery key even when logged into account


    I cannot access my BitLocker recovery key even while logged into my Microsoft account. While in my account, when I go the the devices in the account and try to access BitLocker recovery options, when I click on that it takes to a screen that wants a code that has never been sent - there is no code no code was ever sent. Now it is threatening to lock me out for 30 days and it is impossible to speak or chat with an actual human in Microsoft support. And why is it called ‘support’ when they refuse to let you speak to a human?

    :)
     
    Brandon Mitchell3, Feb 20, 2025
    #1
  2. MAREK 2068
    Marek 2068 Win User

    BitLocker recovery key not working

    Hello, I have got a blue screen with request to enter BitLocker recovery key. I logged in to my account and used listed recovery key. But this recovery key does not help and there is no other option to get access to PC anymore. I looked into all possible information on web pages but still I did not find solution if you have bitLocker key but it is not working to unlock PC.
     
    Marek 2068, Feb 20, 2025
    #2
  3. SHAFEEQ_KHAN
    Shafeeq_Khan Win User
    bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, Feb 20, 2025
    #3
  4. JEREMY TAYLOR1
    Jeremy Taylor1 Win User

    Cannot access BitLocker recovery key even when logged into account

    Bitlocker Recovery Key

    No, no other accounts.

    What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

    I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?
     
    Jeremy Taylor1, Feb 20, 2025
    #4
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Cannot access BitLocker recovery key even when logged into account

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