Windows 10: How can I contact Microsoft Technical support regarding the known issues with the Windows...

I tried to download & install the 24H2 update last week on my ASUS machine and had to recover the previous version, 23H2. The whole process took around 2 hours. My Windows 11 is now trying to install the update without my permission. I do not want to run this update until I have assurances from Microsoft Technical support that all of the known issues have been addressed.

:)

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Issues while accessing Microsoft Store and contacting Microsoft Support

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while accessing Microsoft Store and while connecting to Microsoft Support. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
2. Which build version of Windows 10 are you using currently?
   

Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Try resetting the Microsoft Store cache and see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’
   
2. In Run dialog box, type ‘wsreset.exe’ and hit enter.
   
3. Wait for the Store to launch again and try using it.
   

You can also refer the article
Microsoft Store doesn't launch



Method 2:



Try running the Store app troubleshooter and see if that helps. Kindly follow the steps to run the troubleshooter.

1. Select Start button, and then select
   Settings > Update & Security >
   Troubleshoot
   
2. Then from the list select Windows
   Store apps > Run the
   troubleshooter.
   
3. Follow the on-screen instructions.
   

Method 3:



Try re-registering the Store app and see if that helps.

1. Press and hold the Windows
   key + X.
   
2. Select Windows PowerShell (Admin).
   
3. Type the command and hit Enter on the keyboard:
   Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
4. Restart the PC.
   

Regarding contacting Microsoft Support, you can
get in touch with our Live Technical support team by calling them. Please refer the article

Global Customer Service phone numbers to get the Customer support number as per your country.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Contacting Microsoft Support

Ian

Sorry, I don't understand. I can see on the image you have posted there is a link to 'chat'?

• Log in to Azure Management Portal
  
• Click on the top right of the webpage, where is shows your subscription detail.
• It will bring relevant option. Click on Support

Now, once you have reached Contact Microsoft Support:

1. Chose relevant subscription under which you are facing issue.

2. Chose Support Type: Billing or Technical

3. Then Country and Language as applicable.

4. Press Create Ticket.

Once you press Create Ticket , you will be asked to fill some relevant information based on your requirement and press Continue

Verify your Contact Information on next page and Press continue.

[*]You will Reach Page “Describe Your Problem” . Fill appropriately and Press Submit.
[*]From: Microsoft Azure Support
Team Blog

[*]