Windows 10: Setup has encountered a critical error Sorry, we're having trouble determining if your PC...

Discus and support Setup has encountered a critical error Sorry, we're having trouble determining if your PC... in Windows 10 Gaming to solve the problem; Hello everyone,I'm trying to install Windows 11 on my Windows 10 machine, but I keep encountering the following error during setup:Setup has... Discussion in 'Windows 10 Gaming' started by amat9, Feb 13, 2025 at 6:27 AM.

  1. amat9 Win User

    Setup has encountered a critical error Sorry, we're having trouble determining if your PC...


    Hello everyone,I'm trying to install Windows 11 on my Windows 10 machine, but I keep encountering the following error during setup:Setup has encountered a critical errorSorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try again.Error code: 0x80070015 - 0x40008I've already tried the solutions mentioned in this forum thread https://answers.microsoft.com/en-us/windows/forum/all/still-getting-error-0x80070015-in-windows-update/9cab993b-944c-4329-8f99-9720722ca304, but none of them worked.Has anyone else faced this issue? Any suggestions or alternative

    :)
     

  2. Any Clues on "Sorry we are having trouble determining if your PC can run Windows 10"

    Installing Win 10 as an upgrade to Win 7 from the Media Creation Tool the setup downloads and runs but then stops with this error, "Sorry we are having trouble determining if your PC can run Windows 10, Please close setup and try again."

    Have tried multiple times to no avail.
     
    Jamie Black NZ, Feb 13, 2025 at 6:30 AM
    #2
  3. Error while Installing Windows 10 - "sorry we're having trouble determining if your pc can run windows 10. Please close setup and try again."

    Hello,

    So i download the MediaCreation Tool to install Windows 10 on my desktop. I have already reserved it. But i want to do it manually.

    so when i pass this step.
    Setup has encountered a critical error Sorry, we're having trouble determining if your PC... 280fb1e3-311d-4029-a658-921f479a8849.png

    and click Next it says "Checking Your PC" and then in few seconds i got this error.

    Setup has encountered a critical error Sorry, we're having trouble determining if your PC... 3fef9734-0817-4ca1-b5f5-91c8b9859ce6.png

    "sorry we're having trouble determining if your pc can run windows 10. Please close setup and try again."

    i check my PC and it is good to go for windows 10 upgrade.
    Setup has encountered a critical error Sorry, we're having trouble determining if your PC... 0179573d-6c04-4c7a-b95d-aee18eff9e42.png

    BUT having that error "sorry we're having trouble determining if your pc can run windows 10. Please close setup and try again."

    can anyone help me out please?
     
  4. ZachL1 Win User

    Setup has encountered a critical error Sorry, we're having trouble determining if your PC...

    Sorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try again.

    Thank you Mr. Carmack for all your help in trying to solve this error. I was able to resolve this error with the following steps:

    First I went to C:\$WINDOWS.~BT\Sources\Panther\setuperr.log which shows all errors when trying to update/install windows on your computer. (You may have to enable hidden folders)

    Next, I searched up the log error (i.e. 0xc000024) and I found that it had to do with the registry key “PortableOperatingSystem”. [I suggest that you check that your error is the same one as I had before you follow the next steps and if it is different, try researching what other people did to resolve your error]

    =====================================================================================================

    Finally, I went to the registry editor and went to this path: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control (click "control")

    If your PortableOperatingSystem is a QWORD key and you have the error “Sorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try again.” when running the Windows 11 ISO setup.exe, then you probably have the same error as I did.

    To fix it: delete the PortableOperatingSystem key by clicking it, then right-click and delete.

    Then create a new DWORD key with the exact same name (PortableOperatingSystem) and set the value to “0”.

    Then run the setup from the ISO file again and it should work!

    Thanks again Mr. Carmack for your time!
     
Thema:

Setup has encountered a critical error Sorry, we're having trouble determining if your PC...

Loading...
  1. Setup has encountered a critical error Sorry, we're having trouble determining if your PC... - Similar Threads - Setup has encountered

  2. Setup has encountered a critical error Sorry, we're having trouble determining if your PC...

    in Windows 10 Software and Apps
    Setup has encountered a critical error Sorry, we're having trouble determining if your PC...: Hello everyone,I'm trying to install Windows 11 on my Windows 10 machine, but I keep encountering the following error during setup:Setup has encountered a critical errorSorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try...
  3. "Sorry, we're having trouble signing you in."

    in Windows 10 Gaming
    "Sorry, we're having trouble signing you in.": I am getting an error message as soon as the computer turns on. I have hit the "X" button but it shows right back up. Says to contact my Administer. I have no idea what that means and it will not close the Microsoft Teams at all. I don't even use that stupid thing. I have...
  4. "Sorry, we're having trouble signing you in."

    in Windows 10 Software and Apps
    "Sorry, we're having trouble signing you in.": I am getting an error message as soon as the computer turns on. I have hit the "X" button but it shows right back up. Says to contact my Administer. I have no idea what that means and it will not close the Microsoft Teams at all. I don't even use that stupid thing. I have...
  5. "Sorry, we're having trouble signing you in."

    in Windows Hello & Lockscreen
    "Sorry, we're having trouble signing you in.": I am getting an error message as soon as the computer turns on. I have hit the "X" button but it shows right back up. Says to contact my Administer. I have no idea what that means and it will not close the Microsoft Teams at all. I don't even use that stupid thing. I have...
  6. Can't upgrade windows 10 "sorry we're having trouble determining if your pc can run windows 10"

    in Windows 10 Installation and Upgrade
    Can't upgrade windows 10 "sorry we're having trouble determining if your pc can run windows 10": Hello, I have already windows 10 Pro v1903 installed on my PC, I tried to do an upgrade to the version of November 2019 but the windows utility setup shows me the following message with no details "sorry we're having trouble determining if your pc can run windows 10" I...
  7. Can't upgrade windows 10 "sorry we're having trouble determining if your pc can run windows 10"

    in Windows 10 Installation and Upgrade
    Can't upgrade windows 10 "sorry we're having trouble determining if your pc can run windows 10": Hello, I have already windows 10 Pro v1903 installed on my PC, I tried to do an upgrade to the version of November 2019 but the windows utility setup shows me the following message with no details "sorry we're having trouble determining if your pc can run windows 10" I...
  8. Sorry, we’re having trouble determining if your PC can run Windows 10

    in Windows 10 News
    Sorry, we’re having trouble determining if your PC can run Windows 10: [ATTACH]Some Windows 7/8/8.1 PC users get to see Sorry, we’re having trouble determining if your PC can run Windows 10 error message while trying to […] This post Sorry, we’re having trouble determining if your PC can run Windows 10 is from TheWindowsClub.com. read more...
  9. Error " We're having trouble determining if your PC can run Windows 10"

    in Windows 10 Installation and Upgrade
    Error " We're having trouble determining if your PC can run Windows 10": I used to upgrade win 7 to win 10 before but I returned to win 7 because win 10 at that time was not good as now. Now, I want to upgrade my PC to win 10 one more time bcz I heard Microsoft won't support Win 7 from Feb, but it didn't work. And I don't know why it is? : Here...
  10. sorry we're having trouble determining if your pc can run windows 10 (which it is already...

    in Windows 10 Installation and Upgrade
    sorry we're having trouble determining if your pc can run windows 10 (which it is already...: I have received errors on Windows Update: March 12, 2019—KB4489899 (OS Build 17763.379) Applies to: Windows 10, version 1809Windows Server 2019, all versions Last failed install attempt on ‎15/‎03/‎2019 - 0x800f0922 To try to solve this I downloaded and ran the...