Windows 10: I have a question regarding MS Authenticator

Hi,I have just changed my mobile phone and I am not able to receive the code for the MS Authenticator.My login ID is *** Email address is removed for privacy *** you please send me the QR code ?Thank you.Regards,Sharon KohEmail : *** Email address is removed for privacy *** number : 9339 7715

:)

 

GMAIL 2FA Authentication Question

Thanks for replying. Apologies, but I was reluctant to use the link that you supplied. I do not want to remove text and call. I do not want text or call to be the default options which it is now after I reset my password. I want to add Use Backup Codes to the main options as well as the GOOGLE Authenticator option. And I do not see that now. Only this:

And when I click on 2 Step Verification it shows this:

Which is why I am still mulling over the option to remove my phone number and disable 2FA and start over. I'm hoping if I do that and do not enter my phone number first I will get the options back of using the Backup Codes and the Authenticator app and then add my phone number and hopefully this time the phone number will not be the default option. What do you think?

 

MS Authenticator installation / activation nightmare

Hello MichaelShelley1,

Thank you for reaching out to Microsoft Community for assistance.

Have you followed the steps provided in this article to set up your Gmail account: Add non-Microsoft accounts to the Microsoft Authenticator app - Microsoft Support? Please ensure that you have enabled two-step verification in your Gmail account settings.

If you have already followed the steps, I suggest trying to add another account (it does not matter whether it is a Gmail account) to ensure that Microsoft Authenticator is working correctly. If the issue doesn't recur, please contact Google for further assistance as there might be something wrong with your Gmail account: Google Account Community.

Disclaimer: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

If you are unable to set up another email account, you can try troubleshooting by referring to this article: Common questions about the Microsoft Authenticator app - Microsoft Support.

Please do not hesitate to let me know if you have any other concerns.

Best regards,

Yuhao Li

Microsoft Community Technical Support

 

Microsoft Authenticator

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you want to how the Microsoft Authenticator App works.

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor verification. Two-factor verification helps you to access your accounts more securely, especially while viewing
sensitive information. Because passwords can be forgotten, stolen, or compromised, two-factor verification is an additional security step that helps protect your account by making it harder for other people to break in.

You can use the Microsoft Authenticator app in multiple ways, including:

• Respond to a prompt for authentication after you sign in with your username and password.
  
• Sign-in without entering a password, using your username, the authenticator app, and your mobile device with your fingerprint, face, or PIN.
  
• As a code generator for any other accounts that support authenticator apps.
  

I suggest you refer to the article for more information on
What is the Microsoft Authenticator app?and you may also
refer to the article about Microsoft Authenticator app FAQ

However, let me point you in the right direction where you can get the appropriate assistance regarding this issue. I suggest you to post your query in
Microsoft Authenticator App forums
where we have expertise and support professionals.

Hope it helps.

Regards,

Zaki