Windows 10: i'm unable to see all purchased apps and games in microsoft store only installed

i installed windows 11 without been connected to the internet version 23h2 and used my name rather than my email address till i was connected to the internet. It has remembered my profile and settings just can't see not installed yet category if anyone can help would be highly appreciated thank you.

:)

 

Unable to purchase app in store

Hello Nraina thank you for posting.

Here are some suggestions you can try in order to solve this issue.

• I would suggest you log with your Microsoft Account on
  https://account.live.com make sure your birth date, time&date and the time zone are correct.
  

• If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.
  

• Please also log with the same Microsoft account to
  http://www.xbox.com and make sure you have created you Gamertag.

• As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)

Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

Here is another forum posting that might be helpful.

http://answers.microsoft.com/en-us/...ws-store/6f0ee18e-c21a-4fd5-a772-1cd6042d3349

Kind Regards

 

Purchased Game Won't Install

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to install Medical Center-Hidden Objects from Microsoft Store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Are you able to install other apps & games from Microsoft Store?
  

However, we can try a few steps and check if that helps you to install the game. Before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same
Microsoft account used to purchase the game.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Creating a New User account.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

Unable to Purchase anything on Windows Store

Whenever I am trying to purchase/upgrade any App in Store, I am getting an error as shown in the screenshot:





Please help suggest why this is happening, and how to rectify? Apps are downloading and updating absolutely fine. There is also no Issue with my account.