Windows 10: Driver issue for the smart card reader GEMALTO CT710 on Windows 11 Enterprise 64-bit,...

I have an issue with the smart card reader GEMALTO CT710 on Windows 11 Enterprise 64-bit, ARM-Based processor.After installing the official driver, on the device manager, it appeared as "Ezio Shield, The drivers for this device are not installed. Code 28. Using the option to update the driver, Windows is unable to find a different driver.I believe the issues are Windows 11 Enterprise 64-bit, ARM-Based processor. Any recommendation will be welcomed.Note:The same driver and device GEMALTO CT710 have been tested and working fine on different devices with Windows 11 Enterprer not ARM-Basede

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Problem with GEMALTO smart card reader on windows 11

I'm having a problem with smart card reader (GEMALTO CT40) on windows 11 home 64 bit. It doesn't reed my ID all the time, even though Windows sees it and recognize it's a card reader, and I can see it in Device Manager. When I try to log in on eGovernment in my country, Windows security says: "the smart card requires drivers that are not present on this system...". First of, I'm getting this info with or without installed drivers. Second, this card reader with my ID works fine on Windows Vista. Please help!

 

Smart Card Reader suddenly stopped working on Windows 11

Hello JacobOrtega,

Thank you for posting in Microsoft Community forum.

I understand that you're experiencing issues with your Identiv SCR3500C Smart Card reader on Windows 11. Based on the information you provided, if the card reader and the cable connecting the card reader are normal, it seems like the issue might be related to the certificates on your Windows 11 computer.



Here are some troubleshooting steps you can try:



1.Check if the smart card reader is recognized by your computer. You can do this by going to Device Manager and looking for the smart card reader under "Smart card readers". If it's not listed, try connecting it to a different USB port or restarting your computer.

2.Please check if the smart carder driver is up-to-date.



3.If it used to work normally, it seems the certificate in smart carder is expired. Check if the certificates on your computer are up-to-date. You can do this by going to Internet Options > Content > Certificates and checking if the certificates are valid and not expired. If they are expired, you can try renewing them. Or you can check it via certmgr.msc\current user\personal container.



4.If the card reader never worked on this machine, please check if the smart card reader is configured correctly.

I hope the information above is helpful.



If you have any question or concern, please feel free to let us know.



Best Regards,

Daisy Zhou

 

Problem with GEMALTO smart card reader on windows 11

Hello 73Lucky73,

Thank you for using Microsoft products and posting to the community.

We fully understand the inconvenience that the problem has caused and that the current situation can be frustrating. However, Microsoft has several forums where users can share and communicate with each other, posting topics on specialized forums can provide support from experts familiar with the field, and could also engage other users to communicate and share various ideas and suggestions.

The issue in Smartcard Reader is beyond the scope of Answers Community support. It is best suited for publishing to Microsoft Learn (English only), which aims to support more advanced users like you.

Here's a link to the forum where you can raise specific scenarios and share your idea to help solve the problem. You can click on "Ask a question", there are experts who can provide more professional solutions in that place.

Windows 11 - Microsoft Q&A

Also, I found an article in the Microsoft Learn forums which gives information about problems with smart card readers that you can refer to.

Code 31 Microsoft Usbccid Smartcard Reader problem - Windows Client | Microsoft Learn

Your understanding is highly appreciated! Hope you are keeping safe and well.

Sincerely

| Microsoft Community Support Specialist