Windows 10: My iGPU stopped working!?

I just got my Legion 5i, and when I'm doing simply browsing tasks, I notice my battery is dying fast. I look at task manager and notice my dedicated graphics is running. I try changing the hybrid mode, updating the iGPU, disabling them re-enabling it, I've tried everything. In desolation settings it says the "intel UHD display" isn't active. Can someone help? I just got this a week ago.

:)

 

Igpu

Assuming your listed PC specs are correct, that CPU does not have an iGPU.

The MOBO does support other CPUs that do, hence the video ports.

 

Cannot force game to use iGPU even after changing setting

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.



Here are a few troubleshooting steps you can try:

1. Restart your computer after changing the graphics settings for the application. Sometimes the new settings don't take effect until after a restart
   
2. Ensure that both your graphics drivers and Windows are fully updated. Sometimes, driver updates can resolve issues with GPU selection
   
3. Check BIOS/UEFI Settings:
   
   • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2 or Delete during boot).
     
   • Look for settings related to graphics or GPU. Ensure that the iGPU is enabled and set as the primary GPU if possible.
     
4. Check if there is a setting in the Intel Graphics Command Center or Dell Power Manager software to force the use of the iGPU. Some laptop manufacturers provide utilities to override Windows' GPU selection.
   
5. As a last resort, you can temporarily disable the dGPU (Intel Iris Xe MAX Graphics) from Device Manager. This will force Windows to use the iGPU, but may impact performance for GPU-accelerated applications.
   

If none of these steps work, there may be an issue with the GPU drivers or Windows is not properly detecting/handling the dual GPU configuration on your laptop. In that case, you may need to contact Dell support for further assistance.

Please feel free to reach out if you require any additional assistance. I'm here to help!

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John