Windows 10: Desktop Windows Manager DWM.exe crashes when playing Honkai Star Rail

when playing HSR, my screens go black, on occasion I can still hear and input audio. Still, my screens won't receive any input. the crash usually happens after around 20 minutes of playing the game, both of my monitors flash white multiple times, and the game doesn't respond before both of my screens go black, notably if i am able to use Task Manager to quit the HSR program I regain full control over my PC, and sometimes windows will send a crash report. when the crash happens my temps haven't been above 75c, and have been as low as 50-55c so I don't believe it to be an overheating issue. My d

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My PC keeps crashing while playing Honkai Star Rail

My PC is randomly crashing while playing Honkai Star Rail. At random moments the game will freeze, at that point I can still ALT+TAB for a while but I can't close the program even with task manager. After a while the whole pc will freeze. Next it will either reboot in boot menu, or blue screen and then start up again in boot menu.

Tried to check the minidump files, 2 of them are empty and i don't understand what is wrong from the 3rd one

I updated my BiOS, but it didn't help.

Here are the minidump files dump files – Google Drive

 

My PC keeps crashing while playing Honkai Star Rail

Hi,

Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.

The minidump refers to the ZFGameBrowser, which loads the news and web-based events and allows web browsing inside a game.

Does this happen on your other online games?

Please try the steps below and see if this will help with the issue.

Find the ZFGameBrowser.exe in the plugins folder of Honkai Star Rail game installation. Right-click on it and then go to Properties > Compatibility Tab > Check "Run this program in compatibility mode mode" > Select Windows Vista > Check "Run this program as an administrator" > restart your device.

Source: https://www.reddit.com/r/Genshin_Impact/comment...

If the issue is not solved, CLEAN uninstall the game, and restart your device. Install the game again.

If none of the above works, try the following troubleshooting below. If the first steps do not work, proceed to the next step.

*If this only happens with Honkai Star Rail, please visit their support site and make a support request.

*Please run an anti-virus and check for malware on your device.

*Perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below.

*On powershell (admin), enter each command below:

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

sfc /scannow

After all has been processed, Restart your device

*Please perform a clean boot.

https://support.microsoft.com/en-us/topic/how-t...

*Create a local user or administrator account and see if the issue persists there.

https://support.microsoft.com/en-us/windows/cre...

If you need more, help let me know.

Stay Safe

 

My wifi dissappears when I open genshin impact, or honkai star rail.

sorry late reply, been busy with school, i tried it all and it still doesnt work.

It seems that when i open honkai star rail, or genshin, it disconnects my wifi adapter im not sure why, because when i check it in device manager it says they are not connected. after a few mins of being opened.