Windows 10: Account Blocked – Critical Data Access Needed for BitLocker Recovery Key

Description of the problem: I’ve been using my laptop for the past 4 years with BitLocker enabled from the start. The Hotmail account I used to sign in was my dad’s account, and his phone number was linked for account recovery. Unfortunately, I am currently away from home, and my dad no longer has access to his old phone or phone number.When I try to log into the Hotmail account, I can get the BitLocker recovery key, but I am unable to access the account because it is blocked. This is a critical issue as I cannot afford to lose my data. I cannot reset or reinstall Windows under any circumstanc

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BitLocker Recovery Key not stored in Microsoft Account

Here is the sequence of events that resulted in me unable to access the data on my additional HDD.

30th August - Purchased new computer and installed windows 10 64-bit Pro on 500GB internal harddrive.

4th September - Added another 2TB harddrive and moved my personal data.

17th September - Installed Linux operating system on internal hard drive overwriting windows 10. Unable to access the data on the 2 TB HDD from Linux.

17th September - Reinstalled Windows 10 64-bit Pro on 500GB internal harddrive overwriting Linux.

Unable to access the 2 TB HDD from Windows since it was bitlocker encrypted.

My Microsoft Account has 2 BitLocker recovery keys. But both are for the internal HDD in which the OS was installed twice. No key listed for the external HDD.

Is there a way to get the bitlocker recovery key for the external HDD?

Is it possible that the 2 TB HDD I purchased was bitlocker enabled by the previous buyer and then returned to seller and that's why it is not listed in my microsoft account?

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker Recovery Key

No, no other accounts.

What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?