Windows 10: My IR camera is not turning on and windows hello not detecting my face

Earlier it was working fine but then I installed all the updates since I bought new lenevo yoga laptop. After that I tried to reset the face recognition which is also not capturing my face.Using windows 11 24H2

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My integrated IR camera is not getting detected by Windows Hello

Hi All,

I have a Lenovo ThinkPad P14s which has an integrated IR camera which is Windows Hello ready. My Windows Hello for Business options such as PIN and Biometrics such as Facial Recognition and Fingerprint was working well for more than a year.

But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face".





Even an external IR camera which was detected earlier and was working even with Windows Hello, stopped getting detected too. I tried mutliple steps to fix this problem but nothing worked so far.

Can someone suggest ways to resolve this Facial Recognition issue?

Thanks!

 

Can Windows Hello face authentication support 2 IR Cameras

We have a laptop that has an IR Camera with Windows Hello face authentication setup and working, but when the user docks their laptop usually has the lid closed so can't use the built in laptop IR camera. We setup and external IR camera to try and resolve
this, but it doesn't work the laptop appears to be able to only use 1 IR camera for Windows Hello. If we disable the laptop IR camera the external camera works, but then the laptop IR camera doesn't work when they're mobile. Is there anyway that Windows Hello
can you both cameras or somehow disable the laptop IR camera when docked?

 

IR CAMERA DOESN'T TURN ON FOR WIN HELLO

I have the Lenovo yoga s740 IIL and there is problem with the IR Camera. The IR Camera doesn't switch on automictically when camera is disabled. According to Microsoft the camera should switch on even if it is disabled but this is not he case.

I get the white light on top showing that my camera is on (when camera is disabled ) during windows hello but the IR camera doesn't switch on so every time I have to enable the camera using hotkey only for windows hello. This is a big inconvenience and I
don't like keeping my camera enabled and I am thereby now using normal password to unlock the laptop.

Is there any solution to this. Is anyone else facing the same problem with Lenovo laptops

with IR camera for windows hello ?