Windows 10: I have a laptop that works but cannot setup and use fingerprint to login or anything,

Fingerprint scanner not working, I have checked but it driver is up to date and expected to be working properly.

:)

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.

 

Fingerprint login no longer works

I upgraded my HP Envy-15t Laptop to Windows 10 recently and the fingerprint login feature was working just fine for over 3 months.

Today, I tried to add another finger print for my spouse using the sign-in options under Accounts setup. The fingerprint option did not work for her. Then I tried removing all fingerprints and set up my fingerprint again.

Now, the fingerprint does not work at all. It comes up with 'authentication failed - please try again' message.
I really liked the fingerprint option to login and want to restore that feature back. Please help.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.