Windows 10: My Openrun Pro Shokz device previously worked fine with my laptop, but just today it won't...

My Openrun Pro Shokz headset suddenly and inexplicably won't connect at all to my laptop. The drivers are updated, the headset works fine with all other devices I have, and all other bluetooth devices I use work fine with my laptop. When I try to pair the headset, it simply doesn't appear among the devices listed. I've manually reset the headset, restarted the computer, checked for updates - tried everything conceivable. Nothing has worked.

:)

 

Shokz Openfit bluetooth device audio and microphone issue with Windows 11 Pro after a recent Windows update.

Hi Malygos,

I am having the same issue with my Shokz Openrun Pro headphones. I tried the solutions you suggested, but I was still unable to use them in MS Teams. I am able to paired them, but they don't appear in the list of audio microphone or speakers. In contrast, they work fine on MS Teams on both my Samsung S23 phone and S8 tablet.

Any advice would be appreciated.

Best regards

Leigh

 

My Shokz Open Comm bluetooth headset connected to Windows 10 laptop but does not show up in select playback device.

My Shokz Openrun Pro bluetooth headset connected to Windows 10 laptop but does not show up in select playback device.

There is no sound.

 

Shokz Openfit bluetooth device audio and microphone issue with Windows 11 Pro after a recent Windows update.

1. My Shokz Openfit bluetooth device audio and microphone was previously working fine with my Microsoft Surface Pro 8 (64-bit OS, x64-based processor), running Windows 11 Pro (Version 23H2). I was able to select the device for audio output as well as microphone audio input and was able to hear audio and use the microphone from the Shokz Openfit device.

2. After a recent Windows update however, I have encountered an issue where even though I can select the Shokz Openfit device for both audio output and microphone audio input, I am no longer able to hear the audio. The microphone on the device appears to be working fine though.

3. If I select a different microphone audio input (say, my laptop's in built microphone), I could then hear the audio from the Shokz Openfit device. This is what I am having to do now as a workaround but I actually want to use the Shokz Openfit device microphone as I previously could.

4. I have no issue with my Shokz Openfit device when connected with my Samsung android phone. I can select the Shokz Openfit device for both audio and microphone input and both work fine.

5. I have tried the following to no avail:-

a) Removing, deleting and re-pairing my Shokz Openfit device with my laptop.

b) Reseting both device and laptop

c) Disabling / enabling devices and functions under system settings, audio settings, drivers, properties.

6. I'm not sure if this is related but I think there is some conflict between stereo dual channels for the audio output and the channel for the microphone audio input. Though, there are no other Shokz Openfit devices to choose when selecting which audio input / output - the only choice is "Headphones (Openfit by Shokz)" for audio output, and "Headset (Openfit by Shokz) for microphone audio input.

7. I have emailed Shokz directly but still have not yet found a solution. Since it works fine on my phone, I think it might be issues with Windows / Bluetooth / Sound settings.

8. On a side note, I have also tried my Samsung Galaxy Buds Live for audio output and input on my laptop and both audio and microphone works.

Appreciate the community's support. Many thanks!