Windows 10: canon mf toolbox 4.9 not working after windows 11 updates Windows 11, version 24H2

Canon MF Toolbox 4.9 not working after windows 11 updates Windows 11, version 24H2

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After updating Windows 10, canon MF toolbox can't find scanner program.

Hi

Welcome to Microsoft community.

It appears that you're facing issues with the Canon MF Toolbox scanner program after a Windows 10 update, and the problem is affecting non-administrator users. Let's try to troubleshoot this issue:

1. Check User Permissions:

• Ensure that the non-administrator users have the necessary permissions to run the Canon MF Toolbox and access the scanner. Right-click on the Canon MF Toolbox shortcut or executable file, go to "Properties," and navigate to the "Security" tab to verify that the appropriate user groups have permissions.
  

2. Run as Administrator (Temporarily):

• You can try running the Canon MF Toolbox as an administrator on the non-administrator user accounts. Right-click on the program shortcut or executable and choose "Run as administrator." If it works when run as an administrator, it suggests a permissions issue.
  

3. Compatibility Mode:

• Right-click on the Canon MF Toolbox shortcut or executable, go to "Properties," and navigate to the "Compatibility" tab. Try running the program in compatibility mode for Windows 7 or an earlier version of Windows, as some older software may not be fully compatible with Windows 10.
  

4. Reinstall Canon MF Toolbox:

• Completely uninstall the Canon MF Toolbox and then reinstall it. Make sure you download the latest version of the software from the Canon website, ensuring it's compatible with Windows 10.
  

5. Compatibility Mode for Windows Installer:

• If you encounter issues during installation, try running the Canon MF Toolbox installer in compatibility mode. Right-click the installer, select "Properties," go to the "Compatibility" tab, and enable compatibility mode for an earlier version of Windows.
  

7. Check for Scanner Driver Updates:

• Ensure that you have the latest scanner drivers installed. Visit the Canon website, search for your scanner model, and download and install the latest drivers if available.
  

8. Create New User Profiles (if necessary):

• As a last resort, if the issue persists, you can try creating new user profiles for the affected users. Sometimes, user profiles can become corrupted, leading to software issues.
  

After trying these steps, check if the Canon MF Toolbox works for non-administrator users.

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Canon MF Toolbox scan function not responding

Hi there- I have been using Windows 10 for a while and the scan function in the Canon MF Toolbox for MF8580 worked well. After the latest Windows update, I cannot scan any documents anymore ("scanner is not responding"). I am being asked to select a scanner,
which I do, does not help. There is no connection issue as the printing works fine.

 

Windows 10- Canon MF4350d Toolbox for scanner doesn't work

Windows 10- Canon MF4350d Toolbox for scanner doesn't work - Problem solved when I uninstalled the newest version of printer driver and MF Toolbox I downloaded from Canon official website. Luckily I still keep the disc when I bought the printer. I reinstalled
the original printer driver and Toolbox software came with driver. Scanner works perfect now.