Windows 10: How to talk to customer service to expedite the 30 day wait perior after changing my phone...

Windows would not accept my pin number even though it was correct. I then had to try signing in with my email and password and would not accept either, so I used my Iphone to login to my Microsoft account and had to update my phone number and they locked me out of my account for 30 days. Online says I can speak to customer service to expedite the waiting period but there is no way to speak or email anyone at Microsoft. How do I get help?Kim

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30 day wait for secondary email change.

Hi, kimsharp.

I'm Jen, I'm also an Outlook user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

I understand how frustrating it is to wait for 30 days to change the security info. Unfortunately, it cannot be expedited for security purposes. I shared an article below with details on what features are available while waiting.

https://support.microsoft.com/en-us/account-bil...

Kind regards.

 

30 day wait?

Hi,

I gave my Lumia 920 to my son to use, with the idea that I'll be able to activate Family Safety on the phone as I did on his tablet. I reset the phone and started to enter his Outlook.com credentials for the Microsoft account. But when the verification is
done, it still wants to send the verification code to my cell number - and not his. I made sure that his SIM card is used, but it insisted to send the verification to my number. When I changed the security info to his number, it said that I'll have to wait
30 days for the change to take affect.

I understand some of the logic behind the 30 day wait, but for two reasons it's totally impractical in my case:

1. I have control over the phone and accounts, so I should be able to decide what to active and when - not the system.

2. My son can only use the phone when I can monitor his internet access - he now has to wait 30 days before that can happen - total waste!

Thys

 

Talk to customer service

Please have someone to call me. I want to talk to a customer service rep on the phone, Please call me Jerry McCreary 601 426-6233