Windows 10: Can't upgrade from Windows 10 22H2 to Windows 11 24H2 - setupdiag log attached

Hi Guys,I am struggling with updating from Win 10 22H2 to Win 11 24H2. In a first attempt there was an access denied error, after next try, setupdiag founds:Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48SetupDiag version: 1.7.0.0System Information:Machine Name = xxxxManufacturer = HPModel = HP EliteBook 860 16 inch G11 Notebook PCHostOSArchitecture = x64FirmwareType = UEFIBiosReleaseDate = 20240620000000.000000+000BiosVendor = W70 Ver. 01.02.06BiosVersion = W70 Ver. 01.02.06HostOSVersion = 10.0.19045HostOSBuildString = 19041.1.amd64fr

:)

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Windows 10 to 11 upgrade failed

Attempting to upgrade from Windows 10 to 11 and it continues to fail despite my several attempts.

Event log indicates error 0xC1900101

When attempting to update via windows update, it gets as far as rebooting several times, then to about 90% and fails and rolls back the changes

When using the Win11 22H2 ISO, it just crashes at around 90%

Step I have taken so far:

• PC health cleared
  
• sfc
  
• dism
  
• Reset windows update components
  
• Update via windows 11 22H2 ISO
  
• Updated drivers
  
• Updated BIOS
  
• Disabled Windows defender AV
  
• Clean boot
  
• Removed all peripherals
  

Most recent SetupDiag result: Microsoft OneDrive

I'm really hoping to avoid a clean install at this point, so any advice on what to try next or any issues that can be gleaned from the SetupDiag would be helpful. I also have the zip of the setup files from the SetupDiag should that be necessary

(I am also just noticing that windows seems to think I'm still using Avast antivirus which hasn't been installed in quite some time. I ran avastclear just now and removed any traces)

 

Windows 10 upgrade problem, no input accepted

i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.